Solidly built business app
Thankful for stability 
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[10/06/2009]  Home renovation business, using QXpress Enterprise Edition. Having been a software junkie in a past life, I appreciate what goes into your software. You have created by far the most bullet-proof business software we have used. Never had a problem, always works, and syncs with QuickBooks seamlessly. As I've told you on the phone, the fact that you guys are a professional software shop and make sure there are no issues and that it performs as it was promised is not going unnoticed. Which is more than I have to say for the previous program that was sold to us we-were-home-renovators-before-we-were-a-software company. From now on, this guy has learned to let home renovators do home renovations, and software companies write software! Thank you for saving me from tearing my hair out. 5 stars. You guys rock. -Wes
 
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QXPress
Office Manager of HVAC Company 
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[08/05/2009]  6 months after purchasing QXPress, several dispatching features ceased working. I spent 3 days on the phone with technical support. After research, they said that it was my internet server and that they couldn't do anything about it. When I called my internet server and paid money for them to check everything out, they said everything was working properly and there is nothing that should be blocking these features. Overall, the customer service was not a good experience and the product is not working properly.
 
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Switched to the leader
uniqueretreats@gmail.com 
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[06/17/2009]  There is a reason these guys are leading the pack when it comes to scheduling work orders for QuickBooks. We went with a different product because we thought they were all the same, and just went with the cheaper one. We returned it and bought QXpress Platinum and instantly see why everyone recommends this product. It is very stable and flexible, and their team is awesome. Very happy with our purchase, and are already saving hours a day in data entry.
 
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STABLE product, solid support
shearselectrical@gmail.com 
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[06/03/2009]  We starting using the Enterprise version of QXpress on 8 computers in our office in February. Far exceeded our expectations. Our shop does electrical work in 3 different states, so the ability for us to send work orders to our staff electronically is vital. We have 20 mobile units that sync back to the office. Paperwork has been cut right down, and we don’t have to wait until all the work is in before we can dispatch the next jobs. We can just schedule it on a calendar and when the mobile units sync they get tomorrow’s works automatically. The system is very fast over the network, and their support team has been awesome. We really haven’t needed much service once everything was setup, but we did need some early help with getting the SQL database setup on the network, and get the mobile units synched up. We had a couple issues with getting our router setup to handle the mobile units, but they would call us every day to check in with us, and Igor (sp?) stayed with us until the issue was closed – in other words they were chasing us down, not us chasing them down, which is something I have never gotten in tech support before, so that earned them top marks.
 
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No customer Advocacy
will@sdcurb.com 
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[09/19/2008]  I've been a client for QXpress for 9 months. During this time I've run up hundreds of dollars in support. I've lost confidence in their tech support. Last recommendation was to reformat my hard drive on a new Vista workstation. I figured the solution myself. Their documentation is poor. User interface is not intuitive. They won’t let me discuss my frustration with anyone in upper management. I have to use on online interface. They've stopped responding. I’m stuck debating with my sales rep and tech support.
 
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So far so good
Chicago Pest Control 
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[05/02/2008]  We were using another online program for our operation program for the last few years but got sick of web always going down, so we looked for a stable desktop app last September. We run a good sized operation with 8 CPUS, 4 on vista, 1 windows 2003 and 3 on XP. After looking we found QXpress in a trade magazine and did a web demonstration with Noel, who was excellent and recommended the QX Enterprise version. Highly recommend doing a demonstration if you are looking at the software, it really cuts through all the features and makes it easy to understand, plus it’s free, plus the demonstration is recorded and emailed to you within 5 minutes of the demo. That impressed us, as the company had their act together. In the beginning we went with Platinum because the features are the same and the price is a lot less than Enterprise. That was a mistake. 8 users are too much for Platinum, which is why I'm giving the performance a 4/5 (even though Noel told us this ahead of time). So we upgraded to Enterprise (as per Noel's orig. recommendation) and it was as fast as promised on the network. Support was really good. We usually get someone live, but sometimes have to leave a message. They call you back but for some reason it always seems like when you are on lunch! We had a problem initially where two computers couldn't connect on Vista machines at the same time. They researched it, and had us apply to Microsoft for a hot fix which solved the problem. That was going over and beyond for me, so we are very happy. Program very easy, and my staff is adapting to it quite well. We are satisfied users and got over the learning curve in about 3 weeks and will be recommending this product to other members of our local association.
 
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CEO
Service 1st & Foremost 
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[05/02/2008]  Tired! Tired of manually entering invoices each month into QuickBooks. Tired of wasting time each morning setting schedules up for the crews. Tired of wondering why one crew can make 40% more each day than another crew and not being able to track WHY! Tired of getting chewed out by customers because I forgot to do a job they asked for 2 months ago. Tired of putting up with the Morning Circus, breakfast stops, and crews taking the "long route" to the next customer. Tired of looking for software that ACTUALLY works with QuickBooks the way the sales staff says it will. Tired of having to depend on Tech Support for answers you should be able to find on your own given a proper TechKnowledge Base. Great job QXpress. Helpful forum, solid TechKnowledge Base, "logical" programming. Qx Platinum and QX Mapping. What a breath of fresh air. Feels good!
 
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I have found what I need!
Grasshopper 
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[05/02/2008]  My company has grown too big for whiteboard scheduling. Yeah, I know it is only mowing, but I don't have time to write and erase all day long. I have tried a few other scheduling programs, only to get upset. I am very satisfied with the scheduling options that are available. Hell, I am satisfied with everything the software does. It probably does way too much, but I bet I'll have room to grow. But the main thing is the software works with QuickBooks, not separate. So at the end of the month, I don't have to do billing in two different software packages. What used to take me two days to do now get done by noon on the first day. That is amazing to me. I could go on and on, but just get the program and see for yourself.
 
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Decent Software, Poor Customer Service
Lukewarm 
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[04/24/2008]  Purchased this software for my Company last year, does a decent job with not too many problems. Recently I purchased a second license for an additional company we have started and I ran into a problem with simple moving of data from the first program to the second. I asked for assistance and was told that I had to pay for support minutes for assistance with an issue that would normally be a basic feature of a software program. Company customer support leaves much to be desired. While you are able to get a support tech normally within 1 day, if you ask to speak with anyone in management, either on the sales side or the support side to express a concern you are told that you may not do so. In my opinion any company that will not let you speak with a management team member leaves much to be desired and while I am now stuck with the software, I would NOT recommend anyone else use it for this reason only. Decide for yourself.
 
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Good overall choice
kodiak 
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[03/03/2008]  This is a good piece of software that is priced right. We are an electrical contractor and the dispatch board was the primary reason we purchased the software. Many of the other features the program offers we do not use as of yet, but do intend on using in the near future. It is lacking in few features, such as inventory, however I do not believe it was designed for that purpose. It would be a nice feature though. Pretty easy to use and the tech support is as good as expected. Watch out for Vista compatibility, the program will no longer update itself and QX Mobile is not working. They are working on a fix for these issues but they are way behind the curve, given that Vista has been out for some time now. I have confidence the issues will be resolved soon and this should not persuade someone from purchasing the software - just be sure to check with them before you buy to be sure the software will work on your machine.
 
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Qxpress, QuickBooks and Windows Vista
Las Vegas Pest Control Company 
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[02/11/2008]  We had been running QXpress Gold and QuickBooks 2007 Pro for 7 months. At the beginning of February we bought a new PC that came with windows Visa installed and everything has come to a screeching halt. QXpress no longer syncs with QuickBooks. Tech support has been working on the issue, but is has been over a week.
 
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