ProAdvisor Review
Read a products review conducted by our team of QuickBooks Certified ProAdvisors. Certified QuickBooks ProAdvisors are independent CPAs, accountants, bookeepers, computer consultants and more, who have completed a comprehensive curriculum and now help businesses get the most out of their QuickBooks software.
Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 8.76 |
|
Overall Score |
| 7.87 |
|
Ease of Use and Reliability |
| 8.73 |
|
Technical Support and overall quality |
| 9.74 |
|
Customer Willingness to Recommend |
Customer review based on 38 surveyed on 01/30/2008
Customer Comments
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ESC....still a ways to go.
CKL
Overall Rating:
[10/27/2009] We have been using ESC for 4 years. Their newest version (9.1) makes great claims, but it seems as though no real strides were made to improve much needed features. Techs still cannot place separate notes on a per ticket basis, inventory is tedious and does not allow for a quick, chronological updating of inventory. Automatic updates are not efficient, and RMA's and Quoting are mediocre. As one who was a beta tester for this software, I can say they only improved upon one thing that I and others no doubt had asked for; character length increases on part numbers, etc..
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ESC Over all a good service management program.
pboaz@cableone.net
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[12/31/2008] We have been using ESC for eight years. It does a great job as a stand alone program, but I would like to see a much better integration with QuickBooks. With the present QuickBooks SDK and all the tools available, the maintenance of separate databases should not be needed. Programs that just talk to each other is not my idea of integration.
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GREAT.. ALWAYS NEW FEATURES. BOOSTED PRODUCTIVITY
HeatAirPros
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[09/10/2008] I love ESC.. It is the best. I am now able to process credit cards through my mobile device. I do not even have my techs come to the offices anymore. All their dispatches are sent to their PDA's or laptops. Very User Friendly. Support is top notch, and thanks to Scott, I was up and running in no time. We call him our SUPER TECH!
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Great Dispatch Software
gatesr494
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[05/01/2008] I deal with quite a few dispatch software companies, and this is the only one I could find that Integrates so well with QuickBooks and the ease of use. The smooth transition from entering the customer, entering the dispatch, working with the dispatch board and entering in Invoices is very simple but very advanced. Highly recommended for anybody that needs dispatching software.
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