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Amicus - UGH!
acm7373
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[09/29/2009] Amicus did nothing to improve our time management. It was extremely cumbersome and duplicated contacts over and over again. Help features were very difficult to understand. Simple issues took over an hour to solve with online help. Amicus does not offer free training. We have since dumped it and are utilizing Microsoft Outlook Business Manager as a client manager and Quickbooks Pro 2009 as billing.
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Very Unhappy Attorney
Disgusted
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[03/17/2009] I tried both the Amicus Attorney 2009 and Amicus Accounting free trial offers. After having extreme difficulties attempting to set up Attorney, I decided not to purchase it. I did purchase Accounting though, and what a mistake it was. It looks great and the basic functions perform well, but, the other comments about Amicus programs not being intuitive and customer service being the worst imaginable were the rule rather than the exception. I have finally become so fed up with Accounting I am abandoning it altogether and going back to my ever efficient QuickBooks.
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Dan Schleck, President of Schleck & Associates PA
DS
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[02/28/2009] This is by far the worst software product I have ever used. I echo all the problems listed above, the tech support is the worst I have ever experienced. It may work for several days and then is non-function. We have been down for 2 months and Amicus has no suggestions on how to get it to integrate.
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it's ok
ky
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[01/26/2009] I haven't used any other Attorney's program, but I would say I'm very experienced with many other programs (besides being a programmer myself).
Pros: it's pretty and it works well most of the time. It's also a very well built and comprehensive program.
Cons: This is not a very intuitive program at all. Tech Support never solved any of my problems yet. Not forgiving at all with data entry mistakes
One of my main gripes is that when you sign up they give you 5 free tech support sessions which you have to use within a few months (I believe it was 3 or 6 months). The program's not exactly compatible with Vista, so they had to remotely access my computer and install some files. This should not have counted against my 5 free sessions since it's the fault of the program itself. Now that I have no more tech support sessions, if I have to format or install the program onto another computer, I'm going to have to pay for tech support service plans just to get it up and running again.
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Amicus Attorney/Gavel & Gown Customer Service
-Disgrunteld Attorney
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[11/25/2008] Great product but it has the worst customer service of any product I've ever owned. They've yet to return a service/tech call (several made over 1.5 years), their automated system won't recognize my account, and I can only reach a live person when calling sales.
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