Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 6.8 |
|
Overall Score |
| 6.5 |
|
Ease of Use and Reliability |
| 7.3 |
|
Technical Support and overall quality |
| 6.6 |
|
Customer Willingness to Recommend |
Customer review based on 10 surveyed on 06/25/2007
Customer Comments
Average Overall Rating:

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ERPLite Issues
Usefullness
Overall Rating:
[03/11/2008] We are a small manufacturing company who uses QuickBooks and have just integrated ERPLite. We have just started to integrate the two software products together. ERPLite is not handling the transition well and the tech support has not been able to solve our issues. The Vendors, Items, Customers and Inventory Count does not upload all items into QuickBooks. ERPLite has been unable to resolve this issue.

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IT Manager
Richard J.
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[10/03/2007] We are an aircraft parts manufacturing company that needed an MRP solution to help us predict future materials and manpower needs. ERPLite is an MS Access-based, expandable software that brings all the basic functionality of an MRP system to a company that doesn't want to spend a lot of money. We have done considerable customization of the basic front-end software piece, as well as adding back-end fields in a few cases. Generally speaking, such additions and modifications have been straightforward. Support has been generally good and the software developer has made an extra effort to accommodate our specific needs.

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Controller
Tom
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[09/28/2007] We are a small aerospace engineering/manufacturing company without an IT department that is a long time QuickBooks user and is just implementing ERPlite Pro.
We needed better mfg reporting and inventory control to complement QuickBooks and ERPlite fit the bill. The software has delivered more that was expected even though we have not fully implemented shop floor control or bar coding.
The process has gone well, but requires lots of preparation to get started. The web site provides plenty of information, but we had to scratch around sometimes to find it.
The 'Getting Started' section should be read first. The 'Basic Tutorial' contains some outdated info and illustrations that can be misleading.
The 'Site Key' system proved irritating during the setup of our workstations due to conflicts with our anti-virus software.
Online help has been prompt and helpful, if sometimes cryptic.
The on site training was very helpful, but lots of upfront preparation was necessary to make sure the staff got specific training and questions answered that pertained to their jobs.
The MS Access based system is very helpful in customizing forms and documents for our system. Wish there was a better way to make the customizations available to all workstations.
The overall experience from the implementation process has been very positive and the software is already assisting us as a growing business.
I highly recommend it.

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Review of ERPLite
Lonnie - Boa
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[09/26/2007] Our company has been using ERPLite for 3 1/2 years with great success. The fact that ERPLite is MS Access based has been great for us because we have been able to customize as needed for our growing business. ERPLite support has always been very responsive and helpful to us even with the large amount of customization we have done. This is great software for a small company using QuickBooks that needs more manufacturing functionality.

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Senior Mechanical Engineer/IT Support
Brian - ITI
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[09/26/2007] We have been using ERPLite for about 4 years. We were a small 4 man outfit and have grown to about 40 people. We have done several customizations to make the system work in our unique build to order system. The customizations went smoothly and the system is currently meeting our needs. I like the fact the app is written in MS Access which makes small tweaks on our end easy. Great product for start-up and small companies.

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Over all nice product with a few bumps
Jeff
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[09/25/2007] We've used the ERPlite now for 5 yrs and have customized the there front end code extensively for our electronic board manufacturing and repair hub. ERPlite blends its self well to QuickBooks has been put to the task from work orders to purchase orders. We've figured how to make it work for us. The software is pretty straight forward with only a few minor flaws, I think can be fixed. Some tasks can take way too long to calculate, and that “sitekey” thing has got to go. If you need to update your MS Access, OS, Computer, Hard Disk or partition it, etc. You are dead in the water until they provide you a new sitekey. Whether your at 31 days from your demo trial or have been a long time customer.

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