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Unprofessional
Bruce
Overall Rating:
[09/21/2009] Support staff is slow, unresponsive, and flaky. Ultimately in 2 years since I purchased Shopping Cart Assistant version 2006 I have yet to be able to import any orders using it. Unfortunately for me I do not have any recourse to get my money back. If you choose to purchase this software make sure to try to get it configured quickly, so that if JTA does not get it working in a satisfactory manner you reserve the option to dispute the charge with your credit card company.
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Time saver BUT...
workathomemom
Overall Rating:
[09/06/2008] When I bought the software, support worked with me until it was working and they were great! After a year something stopped working with the credit card processing part of the program and they wanted $40/hr to work with me to fix it. After several tries, which I doubt amounted to an hour of their time, I was told they couldn't find the problem so now I download credit card info into SCA then cut and paste the card # into my online card processing program. Definitely not a timesaver. Was very disappointed in support-no help files anywhere, no response to emails or phone calls when I was having problems. Don't like downloading each order individually into SCA but am not sure if that is a function of the shopping cart my web site uses. Now that my customer base is up, I want to download batches to save time.
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