Great Support - Great Solution!
frank@springfieldsupply.com 
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[05/12/2009]  AdvancePro Perfect Inventory Control: Since starting to work with AdvancePro it has been a fantastic experience. The sales staff was very professional and extremely knowledgeable and able to address my needs and act in a consultant capacity to show me exactly what I needed. The support team is outstanding! I was able to get responses and the assistance I needed in a prompt and very helpful manor. The support team was able to do whatever we asked of them. They are great for answering questions and training, to logging into our system to help with set up and the QuickBooks integration. The QuickBooks integration works seamlessly. We are now able to have a complete solution with inventory control and a seamless synch into our accounting software. Having this type of functionality has allowed us to optimize our inventory levels. We now have just the right amount of stock on hand without carrying too much of any item and using the reporting tools can give you some great forecasting ability based on past sales trends and sales history. We have two locations and we have implemented AdvancePro at both locations. Both locations are working together and sharing the system which has allowed for a higher level of communication and understanding between the two locations. The ability to manage multiple locations and control our inventory successfully and have it all integrated seamlessly into our QuickBooks is the solution that I had been looking for and am very happy to have found it in AdvancePro. Great support and a terrific product!
 
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Recommendation's with Great Solution Providers Success
mike.grogan@swktech.com 
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[05/11/2009]  I have been working with Advanceware Tech for the past 2 years, and have recommended several companies for their inventory and MFG Solutions. They have a team that goes beyond the rest – pre sales, demos, implementation, and expert quality training. Advanceware Tech is a company that helps me to be more successful in representing 3rd party applications for my clients. I strongly recommend this product for anyone looking to gain control of their dynamic Inventory and Manufacturing needs.
 
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Service to depend on
CF 
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[04/23/2009]  Every person I have had dealings with within Advanceware has been extremely friendly and helpful. We went live last week and are continuing to learn about the system, which offers great promise for the future of my organization. The AdvancePro system is a very very good program. I am sure you want to hear about things and how your products can be made better for the ever changing needs of customers. This program will offer the insight I need into the performance of my goods, to help me grow. As I think how this program can meet my needs in the future, I am confident they can meet any changes my manufacturing processes absorb. I am always trying to evolve and make the products we offer better to stay ahead of the pack. Maneka, John, Yuriy, Devon and others have all been outstanding. They have helped me with many issues, to let me hit my 'go live' target date. Thank you and look forward to continuing with education and advancement of AdvancePro. The best part is, as I use the application and my needs change, I can depend on their development team to build new features which I request.
 
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AdvancePro - The True Solution
Ric 
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[04/08/2009]  The system is very reliable. The database is Microsoft SQL and the user interfaces are well designed. The layout and flow of the application is logical and after only a short time, intuitive.

We find it is easy to train employees in this software. Our employees like the easy navigation when looking up information. Customer service utilizes the system while the customer is on the phone making call backs a thing of the past. Our customers love what this software has done for us.

Our work flow utilizes the shipping component fully. AdvancePro integrates beautifully with UPS FedEx and Dazzle. Tracking numbers are stored with the invoice and order info. Shipping information feeds into UPS and FEX automatically.

An email is sent to the client from our system when the order is placed. The pick ticket is generated in the fulfillment area. The order is picked and shipped. When the order is shipped an email from UPS is sent to the client advising that they now have the order and it’s on the way. It also gives the client the ups tracking number. This has cut our customer phone calls by half. No more “when am I going to get my order” calls.

The pick tickets are easy to read. Training time for pickers is down and accuracy is up.

Since we have totally implemented the system our correct fill rate is 97.35%.

We have grown from 0-1.7 million in sales in just 8 months. Utilizing AdvancePro we have been able to grow without glitches in service. Most orders ship the next day.

We utilize the import functions to bring in internet orders from our website. This drastically reduces our order input time.

Our sales reps now input their own orders from the web services functionality. This also allows them to check delivery status, inventory and commissions without tying up customer service. The web services within AdvancePro are fully integrated with the main application and the updates are done in real time.

AdvancePro enables us to be efficient. We have processed orders, picked, packed, shipped and invoiced more than 340,000 products in 8 months with 5 people.

The Integration into QuickBooks is truly seamless and has simplified our entire company processes.

I would highly recommend this system to anyone looking to manage inventory and order processes and streamline all of this information in conjunction with QuickBooks.
 
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Tech Support NightMare
No Tech Support 
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[04/07/2009]  As a new user I was charged for one year Tech support....Not uncommon....What is uncommon is not getting a call back from tech support for 2 to 3 weeks and in some cases never. As a new user it was critical to get tech support early while we worked the "kinks" out. Most of the time we had to track sales down in order to get tech support to call us back. Over all great product and great value, but you have to have tech support also.
 
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California Dreaming
M. Reed 
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[02/26/2009]  I have been with AdvancePro for the past 6 months. I purchased it to handle my 3PL needs. My customers can view inventories online, and even make purchases which automatically appear in AdvancedPro. Now that I have seen this software in action, I have taken on the role of reseller for this company. We are in the midst of outfitting a university with this application so they can have a hands on experience for students who are headed toward our industry. I receive the support I need in a timely manner. Great software!! Thanks Advanceware!
 
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In to win with AdvancePro
PF 
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[02/25/2009]  I have been a customer for 5 years, with each upgrade, the system seems a lot faster. With the size of their new support team, response time is great. I can’t wait for the next upgrade! We had some issues with our initial purchase, as some data would not import. AdvanceWare stayed with us past midnight to ensure that we were ready to go the next day. I am committed to this company, and feel that they always regard a customer as a meaningful piece to their business.
 
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I have shaved 3 hours off of my work day to focus on other things
Jack Adams 
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[02/24/2009]  Through my experience with AdvancePro, I have met nothing but positive support, and have had an amazing experience with the software. We have sought a solution to help our workers increase efficiency. I now have a team that knows what their duties are on any given day. I have insight into my company through fully customized reporting. And, I feel that I have a solution for years to come.
 
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Never trust the "free trial" and "money back guarantee"
Evie Mom 
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[01/11/2009]  I requested the free trial. A sales representative told me that I have to pay for the trial but there is a 30 day money back guarantee. Before the end of the guarantee period, I found the software won’t fit our needs. I requested a refund but the sales representative kept postponing the refund and asking us to give them a chance to improve. I did give them chances for a few times but the software still has a lot of problems. It has been more than a month and we haven't gotten our money back. He keeps saying that the money will be refund but we haven't seen any RMA email coming in. Now, he doesn't reply my emails and phone calls at all.
 
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Horrible Experience
JM 
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[01/04/2009]  Purchasing AdvanceWare has been a nightmare. We spent some time on the phone with the salesman going over our needs -- he assured us it would meet certain needs we had. After purchasing and trying to implement the software, we found that it was incompatible with our workflow. We tried to take advantage of the 30-Day Money back Guarantee and were UNSUCCESSFUL. They promised a refund, but after 5 weeks we were charged again (no refund). We have left several messages with the company, emailed several times and have received NO RESPONSE. We had to file a complaint with American Express to get the charges removed. And today, we were charged AGAIN for the software. We are going to have to file another claim with AMEX and get a replacement card so that this company will no longer have our card number.
 
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Great Support
rflumerfelt@azdes.gov 
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[11/09/2008]  Hello Sir; I am writing to you just to inform you of the fantastic support I have received from one of your technical personnel. The support I received was great the responses to emails came back quickly and with the precise information needed to assist in resolving my issue. I was so overwhelmed with the dedication and expertise of this person. I have dealt with help desk and support people a great deal in my position and I have never found anyone with any other company that is more helpful than your person. Whatever you have in place to praise your people this is one you should give double praise. I have told everyone I know about the assistance I received and no one really believes me they say "are you sure this was a support person" and "you must be lucky, because that is impossible". I tell them no it is true, unbelievable but true, anyway I just wanted you to know and say thank you for having Maneka Grewal available to help when I call. Again thank you for Maneka, double the praise!!!!!!!!! Richard C FlumerfelT
 
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AdvancePro Brought me Success
sahuja@vertexdiagnostics.com 
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[10/15/2008]  As soon as I spoke with the AdvanceWare team, I realized that I was involving my company with professional, knowledgeable people, who will do what it takes to earn and maintain my business. We are a manufacturer based in California, and with a rapid increase in the demand for our product, we needed a quick solution that would complement our growth. I am pleased to say that we are now 5 months into this project, and we have streamlined our process successfully, saving many hours of manual data entry each week. We now have the insight into our warehouse/manufacturing facility. A robust and customizable reporting solution, AP Intelligence has allowed us to have even further insight and make intelligent real time business decisions which find most helpful. This is a great product. AdvancePro's attention to detail and flexibility to customize specific aspects of the application to suit our needs was excellent. When comparing to other products, AdvancePro wins out hands down. They have made this program extremely user friendly. Not only that, but the support is willing to work with me until an issue is resolved. Whenever I have needed something, there is a quick response, with answers leading me to a fast and easy solution.
 
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Advance PRO has helped us out tremendously!!!!!!
bob@tttradingnj.com 
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[09/17/2008]  Our business is very unique. We have approximately 300 independent contractors in the US, Canada, Mexico, Puerto Rico, the UK, Australia and New Zealand. We have multiple warehouses in each country. We ship to each rep and use Advance Pro to maintain the proper inventories in the respective warehouses. Our inventory loss used to be 8-12%, but with Advance PRO it’s at 1%. The support people have been fantastic from the beginning. From the point of install to today support has been there with us and answered any and all questions in a timely fashion. The application is user friendly and offers robust features that can accommodate most any business model especially ours. I am VERY happy to be working with AdvanceWare and if you are looking for an inventory software solution I HIGHLY recommend and endorse AdvancePro.
 
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Only software that worked with the Canadian version of QB
True Cut Meats 
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[09/12/2008]  I have been using AdvancePro for the past 6 years and I have a meat distribution company in Canada and in Chicago. I was finding it easy to find software that worked in the US but nothing seemed to integrate with my QuickBooks in Canada, luckily AdvancePro, was able to pull all my files and customer info from my Canadian account and they even use Canadian currency and taxes to properly bill my clients. Anyways I thought I would share since I know many Canadians have a hard time finding software that integrates internationally.
 
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Customer Service?? They have that?
nc 
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[08/21/2008]  Customer Service is horrible!! We have tickets open with no response and then they close them without solving the problem. We call the 1-800 number and customer service never picks up and we can never leave a message. We usually have to call sales representatives and all they can do is leave a message for customer service. They never return our calls. We don't know why customer serivce wouldn't want to get back to us if we want to upgrade.
 
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Advance Pro not Advanced
Bailey 
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[08/19/2008]  We run our IT System for our business in a terminal server application and Advance Pro indicated that their system will run in this type of application. We even have it in writing not just verbal. We purchased the software at a "special" price as we were not yet ready to install the software on our system. When our IT person installed the system a couple of weeks after we purchased it, the flaws started to show in the software. We tried to import the inventory and customer information from the Excel files they provided us with and found we could not import all of the information as the software is specific for the US market and they do not have an application for the Canadian market. We then tried to import the information from our QuickBooks software and continued to have application errors in the transfer of information. After 6 weeks of trying to get this software working properly for our business we asked Advance Pro for a refund and were told we are past the 30 days. It took us longer than 30 days to try and get the software to work and was unable to get the software to run correctly so we dumped the software. Advance Pro did not live up to our expectations for a warehouse/inventory software running under a terminal server application. Be careful what you buy or "Doc Brown will take your Delorian back in Time!" as this is one of the error messages you will get and you will be locked out of the system. They are not willing to provide us with a refund and I would not recommend this software for any one running a Terminal Server application in the Canadian market. Even their support team did not know how to help us on some of the tickets that we used and some calls were over 3 hours in length. If you want to spend some money for an inventory system, I recommend you stay away from Advance Pro until they have a Canadian Version that works. We were sold a bill of goods from their sales person that did not work for us. We asked for a refund of the software only and that they can keep the Support Package cost but all they can say is it is past the 30 days since we purchased. We spent over 60 days trying to make it work, over 40 hours of our IT & Accounting time and this is all we get. Again, we do not recommend this software in a "secure" terminal server application. Regrettable Purchaser Douglas G. Scorgie
President
Cast Supply Edmonton Inc.
 
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Good inventory control
gary 
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[08/19/2007]  We’ve enjoyed using AdvancePro for a while now mainly because it works really well with QuickBooks and its more or less cleared up all our inventory tracking issues. We needed to track serial numbers for our outgoing orders; we also needed to use sku #’s, and serial codes, which this software was able to do. The installation was fast and didn’t take long to learn which was nice, and now we’ve had a great relationship with the company’s tech support team. The software works like QuickBooks, and updates our information so easy; with just one button click we can send our invoices and bills directly from AdvancePro. I recommend this product to colleagues of mine, and is definitely worth using, this product’s features were not only better but more reasonably priced than the competition.
 
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