Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 7.92 |
|
Overall Score |
| 6.69 |
|
Ease of Use and Reliability |
| 7.94 |
|
Technical Support and overall quality |
| 8 |
|
Customer Willingness to Recommend |
Customer review based on 14 surveyed on 06/25/2007
Customer Comments
Average Overall Rating:
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Customer Comments More Than Two Years Old
If you ship UPS, buy this add on
The Secret Garden
Overall Rating:
[01/11/2005] Seems like we tried everything. Most days we only have 5 or 10 shipments, but several times a month we have 50 or more to do in one afternoon. ShipRush is the only tool we found that really worked and saved us time. Works with all the screens we use in QuickBooks. Tracking #'s are saved right on the QuickBooks invoice so we can all see them. Only cost $250 or so. GREAT VALUE.
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Excellent Add-On Easy to Use & Cost Effective
prem@pmdigitalusa.com
Overall Rating:
[06/27/2004] We originally were using UPS Worldship for our shipping needs & QuickBooks for invoice & accounting. It therefore became a double entry hassle. Since we started using ShipRush not only does it save us time & money, it also provides a convenience of having tracking #'s right on the invoice so there it is a one step process to look up shipping info instead of having to open any other application. Definitely cost effective & convenient.
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Great Time & Money Saver
Alex@Books4cars.com
Overall Rating:
[03/29/2002] Ship Rush has been a great time saver for us in many ways. It reduces the multiple entry required to generate the shipping label. The fact that it places the UPS tracking number automatically onto the invoice which we then e-mail to the customer also increases customer satisfaction and also reduces the customer service call we have to deal with asking where the shipment is.
Ease of Use
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