NetHelpDesk pioneer many features worldwide in ticketing systems:
- World's only ticketing system with full 2-way Exchange MAPI Calendar Synchronisation.
- Full Rich Text Email Interface, including embedded images for screenshots etc.
- Rich App as a Service - We host or you host - World's first Help Desk software vendor to publish our windows application.
Other features include:
- One-click QuickBooks set-up wizard, with 2-way accounts integration.
- One of the most advanced Billing Engines in any help desk support software solution worldwide.
- Technician Time Recording, Timesheets and Calendar.
- Sales Order Processing.
- Advanced SLA Handling with SLA Monitor for Management.
- ITIL Ready Service Desk for Support Staff
- Integrates with Google Maps.
There are four main interfaces:
- Windows Desktop Application.
- Rich Client via a Thin Client (Windows App via the Web).
- Fully customisable Web Portal for Customers / End-Users to log and view tickets.
- Blackberry/iPhone/Android friendly technician application.
Other features you would expect as standard, are standard features:
- Keeps full auditable trail of actions.
- Managerial Overview Dashboard - with Public Display option.
- Easily controlled Knowledge Base.
- Asset Management with Automatic Asset Discovery.
- Process IT / HR / Maintenance requests.
- Supplier Contract Management.
NetHelpDesk has been developed since 1994, and this long history allows us to offer a help desk support software solution that competes, but at a lower cost than our competitors.
We have over 600 customers globally from the Pacific Coast of the United States, all the way to New Zealand, and range from large blue chips with 50+ technicians, to 1 man operations. We value and treat all of our Customers in the very same way. First Class Service, Economy pricing.
Our development strategy is progressive, so if you need a change, no problem at all. Just ask us, and if we can, we'll give timescales and costs, if any. Usually, for smaller changes, there will be no extra charge!