Automating your service department with Miracle Service will make it more efficient and profitable. Even small time savings from improving your dispatcher and technician productivity adds up to thousands of dollars in increased efficiency.
Miracle Service will smooth and improve every aspect of the servicing business — from getting technicians to the right place with the right parts on time, to managing contracts, inventory, billing and follow up. Plus, you get easy access to data on how the business is performing — information essential for planning, management and staying competitive.
With thousands of users in over 40 countries around the globe, we have the proven ability to support your local needs.
Service Calls & Technician Scheduling:
• Take a Service Call in seconds!
• Instant up-to-date client, equipment and service history information at your fingertips
• Warning lights for Preventative Maintenance due, warranty, call back, problem alerts and more
• Mapping – see routing, directions, customers' locations, open jobs & assigned technicians
• Print the service task ticket, fax it, send it to a Blackberry® or Pocket PC®, page the technician(s) or send to the customer
Inventory & Parts Management:
• Powerful inventory module with multiple warehouses and truck stock
• Track both serialized and non-serialized inventory
• Min/max settings, dead stock reporting, alternate suppliers catalogues, superseded items and parts usage reports
• Optimize your parts inventory to reduce inventory losses and lower inventory carrying costs
Service Contracts & Meter Billing:
• Efficient and easy to use contract tracking
• Renewals, updates and cancellations are properly maintained
• See the complete terms and conditions of a contract and individual pieces of equipment, including service history, billing information, renewals, items included, labor, travel and more.
• Metered Contracts for copiers, medical equipment or others with cycle meters. Handles an unlimited number of meters and levels of charges (cost per click) on the equipment
• Period Billing
Powerful Management Reporting:
• Over 130 Standard Reports to give you the information you need
• Reports can be sent to Microsoft Excel or Word
• Technician, customer, equipment and service contract profitability analysis
• Quickly assess the profitability of your maintenance contracts by site, by contract and by client
Technician Web and Wireless Access:
• Technicians can view customer information, update tasks and order parts and materials remotely in the field via the web, Blackberry® or Pocket PC®
Customer Web Access:
• Customers can open service calls, order parts, view jobs, and review sales orders anytime through the web - a huge time-saver for you
QuickBooks® Interface:
• Our one-button export to QuickBooks® allows you to export all customer and vendor information including invoices, purchase orders, inventory and more.
• Eliminate double-entry
• Control when, how and with who's approval, invoices are sent to QuickBooks®
Industries Served:
• Office Equipment / medical imaging / restaurant equipment companies / pool maintenance / computer service & repair / security / telecom installation & service / HVAC installation & repair and many, many more.
Pricing:
• Our solutions are packaged modularly so you are only paying for the components you need for your business.
With Miracle Service's ease of use, many features and flexibility, your business can be more informed, more productive, and more profitable. If you deliver great service to your customers today, with Miracle Service it can be even better: proactive, personalized and exceeding expectations.