XACTPAY: Good concept + Horrible execution = A Nightmare
Tamula 
Overall Rating:
 
[11/14/2009]  XactPAY sounded good - it sounded like it would minimize work. comp. premiums and eliminate monthly payments/billing. Dealing with Hartford is the real problem here, though. There is no way to pay to premiums online or do anything else for that matter online, which is another reason xactpay sounded like a good decision. It isnt. Here's how it works: You install a poorly written little utility on your computer that uploads your payroll run data from Quickbooks to Hartford to calculate Work. Comp. premiums. They give you less than 24 hrs notice what your premium will be, before they debit your bank acct for your calculated premium. That isn't even enough time to transfer funds or deposit $ and have it post to your acct. They still end up sending invoices for large amounts anyway, since states have MINIMUM requirements for how much you must pay in to workers comp, regardless of payroll. So, you still get surprise bills. All of the audits and bills you receive will be impossible to decipher without calling them, and even then, it won't be made clear. If that weren't enough, the xactpay utility software IS NOT windows 7 compatible and they sounded stunned when I asked about getting a windows 7 compatible version, so one is not likely to be available soon, if ever. Now I have to keep a Windows Vista machine just to run payroll from. Ridiculous! They are incapable of communicating by email, and the only email response you will ever get is "call us". What small business owner has time to be on the phone all day?? Add to that an insanely high expense constant- $225/yr and it all adds up to one big nightmare. I can't recommend them to anyone, for anything.
 
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