Office Manager
mgordon@freedombeverage.net 
Overall Rating:
 
[09/14/2010]  Open For Business by Santrio gives your reps the information they need to be self-reliant. We save time and effort allowing our reps to be responsible for their own orders, plus they have access to information to help them do their jobs better. Whenver we have issues with the site, I get a prompt reply and things are taken care of quickly. I highly recommend this program!
 
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Small Business Owner
reed.quinn@kttape.com 
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[09/10/2010]  We just started using Open for Business about a month ago and our customers love it. Our company has over 500 customers from small mom and pop shops to national retail chains and we had a situation that I would describe as order mayhem. Our orders came in through phone, email, fax, EDI, sales reps, homing pigeon, etc. We had customers using 15 different order forms some of which were out dated or did not reflect accurate product assortments and pricing. We pushed invited all of our customers to place orders using open for business and the response was immediate. So many customers told us that they wished all of their vendors would use a similar system. It has really saved us time and increased our accuracy on order entry. Everything goes straight into QuickBooks just as it was filled out by the customer. When we add or discontinue products all we have to do is change the online order form and we don't have to worry about customers sending in orders for outdated products. Our customers like it because they can place new orders, track pending orders, print off invoices and see their order history online. We like it because it reduce the number of emails and phone calls that we have to answer. Our sales reps have loved the visibility they get with open for business. Before they had to wait for the monthly rep report to see exactly which customers order what but now they can see the orders in real time and even set up alerts when their customers order. As much as we like open for business there are some things that we wish that it did that it does not do yet. For example we wish that there was a way to add customers without placing an order for the customer at the same time. We wish there was a way to process payments right on the website. We wish there was a way to invite dozens of clients to use open for business at the same time. We wish there was a way to duplicate order forms with a different pricing discount. Fortunately Santrio is extremely responsive to customer feedback. We often find that they are already working on implementing many of our recommendations before we bring them up. They are also very good at providing work around. When we wanted to send out a mass mailing to 300 customers at once, they helped us generate a file with all the usernames and passwords that we could use in our mail merge to invite our customers. If we had to invite each customer individually it could have taken us weeks to roll out the system. I highly recommend this solution for small business use QuickBooks with lots of small and medium size customers and divers product lines.
 
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An Elegant Solution: Open for Business
Explore Scientific 
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[09/08/2010]  We've been using Open for Business for almost 3 years. We were up and running in two days -- totally seamless with QuickBooks. This is an elegant solution for our needs -- it's flexible and has all the features and controls we need along with the professional appearance we require for our sales reps and clients. Our users constantly comment on the easy interface and our 3PL warehouse staff find it effective and easy to use. Santrio's customer support is best of breed, and they constantly exceed our expectations. If you are looking for an effective and robust system to handle your needs between Quickbooks, your Warehouse Managment Software, and your e-commerce platform, go to Open for Business without hesitation.
 
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Sales
Professor 
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[08/27/2010]  I think there a lot of missing features from this service, but I do think the customer service team is great. I just wish there was more to this service. Thumbnails should appear on the ordering page, it should be easily sortable and readable; as it stands, Santrio just is not there yet. Customers should be able to customize the UI for their specific targets for the fastest, successful communication.
 
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Open for Business
SEABASS 
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[08/20/2010]  I find it is much easier to run reports and find info using OFB than it is in Quickbooks. I also like that I have the ability that I can change prices much faster. OFB allows me to something like writing an invoice once instead of doing it in 3 different places to get my orders build and taken care of. This saves my a ton of time everyday as i spend alot of timing invoicing and shipping product. Everything about this application is fantastic. The ease of use is incredible. If you can navigate a website than you can operate. Open for Business is a very affordable product backed by a quality team.
 
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CEO
Nancy 
Overall Rating:
 
[08/17/2010]  Open for Business has been an excellent addition for our company. Automating our order processing and customer service processes has allowed for improved time management and better usage of time for customer service and reps. Our sales personnel can now focus more time on increasing sales. Some specific examples: reps can be more efficient with their sales visits and see more accounts, customer service can provide improved and quicker order processing which leads to increased reordering from customers and decreased 'phone time' between CS and reps. We want our CS and reps' time spent less on processes, more on functions that increase sales. I think that the real benefits are (A) decreased phone time, (B) decreased order entry mistakes (keying errors, accepting incorrect orders, reshipping, reprocessing) -- these mistakes are costly, and (C) cost decreases for sales reps -- they can schedule their traveling better and can make promises to their customers based on real-time information.
 
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