Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 9.37 |
|
Overall Score |
| 9.12 |
|
Ease of Use and Reliability |
| 9.39 |
|
Technical Support and overall quality |
| 9.6 |
|
Customer Willingness to Recommend |
Customer review surveyed on
Customer Comments
Average Overall Rating:
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Support Issues.
Steve
Overall Rating:
[02/15/2011] I signed up for this service, gave my credit card information, then was unable to get any support from the company. I called their offices continuously and all I received was a voice mailbox that was full. I tried to send a support ticket via their email and it was "errored Out".
Ease of Use
Features
Quality
Performance
Support and Service
Value
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