VP IT
frustrated 
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[01/09/2012]  PaperSave support is very poor. Their solution is to re-install it. If this fails to solve the problem they seem to ignore your calls and emails. Fi you do get a tech to work with you, right in the middle of the project you realize the tech is off line, how can he support your porblems if he is not listening to you. When the product works it is a good product. But customer service is poor at best.
 
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huge help
by@leelake.com 
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[09/22/2011]  Having the paperwork attached to the transaction using PaperSave has been a huge help for me since I do a set of books off site from the business and the original paperwork is returned to the business. It is so helpful to click on a transaction and be able to see the source document. The tech support has been courteous and very helpful. I have only had a couple of small issues and they were resolved with a day of sending an email in for help. The program is a little tricky to use with Fujitsu Scansnap, but with some help from tech support the problem is easily solved.
 
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Great Service from William
kenny@mightyhaul.com 
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[07/01/2011]  I do not care how good software is, if you do not have any help installing, configuring the software & training, you will have trouble using the software efficiently. I have to tell you that William at TS was GREAT. He logged in, installed the software and showed me how to use it. This software is a must. If you look at what you pay your staff for filing & coding checks correctly this software does not cost much. Do yourself a favor & purchase it. It is a no brainer.
 
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Kris Kalaf
Kris from Troy Laundry 
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[06/20/2011]  I was having a problem with my papersave product, and I emailed them for support. Within an hour a tech, William, signed on remotely and quickly solved my problem. He advised me that my papersave operating system was turned off, then he instructed me how to turn it make on should it ever happen again. I am really greatful for the fast and friendly service.
 
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Fabulous Customer Support
Terese Thomas 
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[05/25/2011]  I've contacted support several times since 2009 install, mostly recently for what turned out to be my adobe reader needed updating, which William Calderon politely handled for me. The customer support team is always helpful and courteous. Don't hesitate to call with any problems, it is quicker to let them handle it for you remotely!
 
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Firm Administrator
rwebb@denman-cpa.com 
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[05/11/2011]  William did an excellent job resolving my issues with PaperSave and obtaining/implementing a resolution from his peers when he could not initially resolve the matter. My PaperSave database was not bringing over the Bills data. He had to download a SQL program and work through some programming changes. Once that was done, he was able to get the database to synchronize without error. I appreciate his assistance very much
 
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Angus Kitchin
Angus K 
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[04/06/2011]  As a sel-employed person with a small office I wanted to reduce the amount of physical files I needed to keep. PaperSave has done that and more. The integration with QuickBooks means that not only do I have very fast access to my scanned documents just by searching for it in QuickBooks and hitting the hotkey combination, but I have my entire archive backed up giving me security and peace of mind which I didn't even know I was missing. I like technology, and I like it even more when it works. When it works well and provides almost seamless integration with my accounts package, allows REAL document management and (crucially for me) comes with excellent customer support then I am a very happy man. My wife says, 'thank you'.
 
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Papersave Support
Elo 
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[03/24/2011]  I have been using Papersave for about 2 years. I had to call them to move my database from my old computer to the new one. This was a bit complicated, because my Quickbooks data is on a local server and Papersave data was on my computer. William was great in helping me. He was able to link all the Quickbooks accounts with the Papaersave database. He stayed with me for about 3 hours to resolve the issues. He promised to follow up with me in a week to resolve some of the remaining issues. He called me today and worked on it for an hour. Papersave is great software for Quickbooks!
 
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Excelent Technical Support
Chris 
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[03/22/2011]  The guys at PaperSave not only provide me with a wonderful programs but they have also provide me with a superb technical support whenever I needed. No more do i have to keep a pile of document hanging around nor do i have to keep making space for new organizers. That a thing of the past with PaperSave I'm glad i spent my money on you guys thx!!!!
 
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PaperSavePlus great program EXCEPT FOR ...
DIXIE CONTRACTORS 
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[03/18/2011]  After researching programs that would attach receipts, checks etc. to my quickbooks invoices I found paper save to rank high except for the steep price. I would advise you to consider other programs that would do the same thing for you at a more reasonable price.
 
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Papersaveplus
bev.needy@wantzdistributors.com 
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[03/17/2011]  I am very happy with Papersaveplus and their support. Alex Molina, Support Engineer with PaperSave Professional Services tells me that they will call back at a certain time and they do! Currently I am using Enterprise 11.0, 5 users. Of the five users 3 have papersaveplus. Little hurdles in the beginning but working fine now.
 
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Never worked, support never came, requests not acknowledged
Graham, Cornwall 
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[01/31/2011]  I purchased both the software and scansnap scanner filled with hope at the revolution that this software promised. Sadly it has never ever worked. I have emailed support several times and phoned also. Person I spoke to told me free support only provided by email but they never respond to email. My advice is steer clear.
 
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Needs more work
Macreview 
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[01/25/2011]  This product is a great idea at a high price that needs much more work. They don't even have an easy way to backup your data off the hard drive. I call customer support about this and it took the rep 30 mins to find a very difficult way to save the data (multiple steps). Also I us a ScanSanp scanner and I have to enter the transations, save it, then open it again just to save a scanned Doc to it. The record does not show if it has a Doc saved to it. Good luck if you ever get audited and have to show receipts. This would be a good shareware program but not a $199 program.
 
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Worthless
Toobadsosad 
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[12/02/2010]  I am a Quickbooks Enterprise Solutions user with 10 company files and seven employees on a server based system. I purchased this product for my firm and spent well over 50 hours with three different tiers of technical support and never did get the program to work. I don't think I can properly convey in words the sinking feeling when your deadlines are piling up and you have to sit in front of your computer watching techies tinker, trying one fix after another, often times doing the same thing the last guy did because they wouldn't take an ignorant user's word. I had at least four conversations with the President of the firm, who seemed like a great guy, but alas I had to finally ask for a refund. (which I did receive after one call back). Bottom line, they were nice people, and really tried to help but they never did get their product to function. If you work in a multi-user mode on a server I'd say proceed with extreme caution.
 
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Owner
Business Owner 
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[08/03/2010]  I’ve been using PaperSave for over a year now and can say with complete certainty that it is one of the best software I’ve purchased for my business since we’ve begun operations. It’s the perfect tool to save time and keep organized. Training (if you can even call it that because its so simple to use) to use the software took no time at all. Our efficiency has increased dramatically seeing as how we don’t need to drag our feet to the filing cabinet and peer through our thousands of documents that so easily get misplaced. I would recommend this product to anyone who has ever been annoyed with filing and/or wants to have instant access to all of their documents at the ease of simply pushing two buttons.
 
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Happy with Service
Happy 
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[06/21/2010]  I'm a 3 year PaperSave user. I had a problem requiring Remote Support. It was also and easy and satisfying experience. This is a good product backed by responsible people.I had a problem requiring Remote Support. It was also and easy and satisfying experience. This is a good product backed by responsible people.
 
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Best Software and Support Ever!
J Plotkin 
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[06/18/2010]  I had an issue that required Remote Support. It was a quick and easy fix. Thank goodness I am back to my old self again… scanning away and throwing away.... it is a very satisfying experience. This is a good product backed by a bad boy firm. It was not too difficult to install. And quite easy to use actually. There are some negative comments here, but a call and a remote session—they solve everything you throw at them. (And I’ve called with some miniscule issues!!) I give it 5’s all the way.
 
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Worst Customer Service.
rainbow 
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[05/12/2010]  I have never seen such a poor customer service/technical support. It seems like a one man operation. You can never get any one on the phone no matter what time of the day you call and you have to send multiple e-mails before you get one line response which does not solve your issue. We are using multiuser version on multiple workstation and software crashes frquently. I wouldn't recommend this software to anyone. I am very disappointed with technical support.
 
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Amazing when it works right
FC 
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[03/06/2010]  Papersave is an amazing product when it is working right. Installation is a little tough if you're using your own version of SQL instead of the one included. But tech support set me up remotely without any trouble at all. My only problem now is that it randomly won't start up when I start QuickBooks. I can still access my documents with their browser, but that's not what it is supposed to do. I'm sure they will have me going in no time. It's a life saver when it works right, though.
 
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