Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 7.29 |
|
Overall Score |
| 6.86 |
|
Ease of Use and Reliability |
| 6.91 |
|
Technical Support and overall quality |
| 8.1 |
|
Customer Willingness to Recommend |
Customer review based on 10 surveyed on 09/19/2008
Customer Comments
Average Overall Rating:
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ICAT, Excellent for small government contractors
emoore@dcaaconsulting.com
Overall Rating:
[09/09/2011] Excellent for small businesses that do not have the full-time government contract accounting expertise. I found it to be a much needed answer for my clients. Easy to implement. Once QB is set up properly, and payroll is run properly, ICAT gets the reports a contractor needs to get past the DCAA accounting system audits. ICAT is a must have for small business using QB.
Ease of Use
Features
Quality
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