ProAdvisor Review
Read a products review conducted by our team of QuickBooks Certified ProAdvisors. Certified QuickBooks ProAdvisors are independent CPAs, accountants, bookeepers, computer consultants and more, who have completed a comprehensive curriculum and now help businesses get the most out of their QuickBooks software.
Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 7.78 |
|
Overall Score |
| 7.31 |
|
Ease of Use and Reliability |
| 8.04 |
|
Technical Support and overall quality |
| 8 |
|
Customer Willingness to Recommend |
Customer review based on 33 surveyed on 08/04/2008
Customer Comments
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Great service management solution
Sarah
Overall Rating:
[04/18/2010] I have worked with SMP/SME for many years, and have found it to serve all purposes I seek. It has all the features I need for ticketing, inventory, dispatch, sales and accounting. I like that I can synchronize it with Exchange/Outlook and it is also important to me that I can synchronize it with QuickBooks. I also find the web portal very useful. I particularly like the fact that the company is receptive to suggestions for changes and additions to the software, and has regularly followed through and incorporated my suggestions into the software. Tech support has been great too. I would recommend this software to any service company.
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