Service Management Enterprise (SME)

SME was designed with the service organization in mind. SME enables service organizations to synchronize field and office operations to focus on creating value for customers and growing revenue.

Pricing Range:
per concurrent user plus support
 

Developer: High 5 Software

Free Trial

Service Management Enterprise™ (SME) software was designed with the service organization in mind. Whether you work in accounting, the warehouse, order entry or in the field, rest assured that SME is easy to use and can be configured to fit your business. SME synchronize field and office operations so employees can focus on creating value for customers and growing and protecting revenue.

SME includes seven modules (Sales, Customer, Service & Install, Receivables, Inventory, Assets, Help Desk ) that work seamlessly together to give your organization tools to manage:

Work Order Tracking

Generate work orders, assign material and dispatch technicians. Setup recurring service orders for repetitive processes. Take a two minute video tour of the Service and Install Module at http://www.high5software.com/orders

Customer Details

Bring complete visibility to customer history, equipment, projects, maintenance contracts, proposals and job costing. Take a two minute video tour of the Customer Module at http://www.high5software.com/sme-crm

Field Technician Dispatch

Choose and schedule technicians quickly and easy, eliminating the risk of double booking your staff's time. Take a two minute video tour of the Order Dispatch Window at http://www.high5software.com/sme-dispatch

Inventory & Vendors

Track procurement, fulfillment, and returns (RMA) over multiple warehouses. Handle serialized items, packages, and services. Take two minute video tour of the inventory module at http://www.high5software.com/sme-inventory

Invoicing & Billing

Gain control over complex partial, progress and combined invoicing, recurring invoices, and subcontractor and vendor billing. Learn more about the Invoicing, Payments, & Recurring Billing Modules at http://www.high5software.com/sme-receivables

Sales Leads & Proposals

Track prospects and proposals that convert to orders. Stay in excellent communication with your leads and customers. Take a two minute video tour of the Sales Module at http://www.high5software.com/sme-sales

Synchronization with QuickBooks

Keep everything between SME & QuickBooks synced: customers, vendors, item lists, tax codes, employees, invoices, & payments.

See how full two-way synchronization between QuickBooks and SME works in a brief video at

http://www.high5software.com/sqlink

New to SME 7.1

SME application for Android handheld devices

Technicians can access and update their open service and install orders using their native SME Android application. Collect customer signature, change status and synchronize with SME automatically.

Take a two minute video tour http://www.high5software.com/sme-android

Other features new to SME 7.1

• auditing & compliance

• unlimited custom fields

• workflow management

• email to database

• barcode support

Software that synchronizes field and office operations across your business can be complex. But, it doesn't have to be. At High 5 Software we are committed to help you prove out SME in your business environment. We can help you get SME installed and configured to suit your business. If your unique business situation calls for additional development, then we can analyze your business processes to identify needed development.

Install & Train

You'll receive assistance to install a 30 day trial on your computer. You'll receive training to configure SME to fit your business requirement and provide an initial sync with your QuickBooks file. You'll experience core functionality and gain an understanding if any customization is required.

Business Process Analysis

You'll receive expert mapping of SME to fit your business environment. Gaps and customization needs are identified. You'll receive documentation to guide additional development and to train your personnel.