Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 8.19 |
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Overall Score |
| 7.95 |
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Ease of Use and Reliability |
| 8.27 |
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Technical Support and overall quality |
| 8.35 |
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Customer Willingness to Recommend |
Customer review based on 44 surveyed on 02/21/2008
Customer Comments
Average Overall Rating:
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Very Bad Support
John Deerfield
Overall Rating:
[11/11/2009] We are running magento as our shopping cart and using this software to download orders to quickbooks.
The software is supposed to do many things including automatic upload of tracking information to the website.
I would say about 60% of the features work and the rest does not.
You can log a support ticket and wait for months for some kind of answer.
If you try to call them they won't answer or return the calls.
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T-HUB saves me hours and hours of work each week
Kyle kjmotorsports.com
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[10/07/2009] Atandra T-hub is the most valuable piece of software we use in our ecommerce business. We use it to manage 2 oscommerce stores as well as our ebay account. It does everything we need it to and more. Atandra support is always there for any issues but we rarely need to contact them. I would recommend T-hub to any Ecommerce business with a need for increased productivity. Currently T-hub saves me hours and hours of work each week
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Excellent Product Price & Customer Service
longtimecustomer
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[10/01/2009] Very reasonably priced for the excellent value it provides. Customer service is also great, very responsive and extremely helpful. Saves a tremendous amount of time and integrates very well with other software. I chose this program after searching for quite some time and have been using it for over 2 years. Definitely worth the investment.
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Excellent product, superior customer focus
Cory Bower - President, eSnacko.com
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[07/29/2009] I was very impressed with the expertise shown by the training department. The support staff spent hours troubleshooting a product mapping error and actually wrote a software patch in just 24 hours to fix the problem. Excellent product, superior customer focus. Choose Atandra with confidence.
Cory Bower
President, eSnacko.com
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T-HUB is a lifesaver
Mark Green
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[07/28/2009] We have been using T-HUB for the last year and it has been a blessing. There were some challenges in configuring our inventory to match website but Atandra support helped us in defining rules for matching products on QuickBooks POS and our Magento site. On average we save about 4 hours a day with T-HUB. The latest version we just upgraded to is nicely designed and is much easier to use.
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Major problems, software bugs, no support
carolyn@jubilane.ch
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[07/26/2009] I originally purchased THUB in 2006 to download orders and update inventory between Quickbooks and my OsC site. I had many problems with "matching" items on the site with my QB inventory, and Atandra was never able to resolve this problem. I could download customer information for each order, but I was getting download errors on 75% of orders. Atandra promised a solution, which I never received. I refused to pay the final $500 we agreed on for installation, and I didn't hear back from Atandra for 2 years.
I continued using the software, with it's limited functionality, until early 2009 when I decided to try a updated version of the software. I was hoping they had worked out the bugs and was willing to give it a try. I paid for installation and a support plan. Much to my disappointment, the same problems were still there and Atandra was unable to resolve them.
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T-HUB processes over 150 orders a day in less than 1 hour
Rajan Shah, V.P.Operations at BackyardBargain.com
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[07/05/2009] T-HUB is one of the most important software we use to run BackyardBargain.com.
Our shopping cart, Aspdotnetstorefront is very good shopping cart but lacks ERP backend. By connecting QuickBooks to Aspdotnetstorefront T-HUB makes complete ERP system for Online Retailers. Today we get more than 150 orders per day and I am glad we chose T-HUB, QuickBooks and Aspdotnetstorefront combination to run our web site. With the use of T-HUB we can process 150 orders in FedEx or UPS computer in less than 1 hour.
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T-Hub is the most treasured component of our e-commerce platform
Billy Carmen - samplerewards.com
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[05/27/2009] Atandra's T-Hub is definitely the most appreciated and treasured component of our e-commerce and accounting system. It is the most valuable asset we have incorporated into our order system. We shudder to think how complicated our daily order processing would be without T-Hub. Actually we remember very well all the quadruple entry and endless tracking we had to do before we discovered T-Hub. It not only paid for itself many times over right from the start, it has also allowed us to concentrate on the vital and creative aspects of our business. Everything from our customer service, order processing to our own sanity has benefited from the use of T-Hub. Integration of T-Hub into our e-commerce solution and into our Amazon storefront was simple and quick. Equally valuable has been the superior service and expedient support that the Atandra team have provided.
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Atandra T-HUB with Quickbook
THUB User
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[05/22/2009] This is good software for the price but if you are processing more than 50 orders per day than I would not recommend this software. Call technical support phone# before you buy any software and you will know what kind of support they provide (I don’t know why I did not do it). We have been using T-HUB for over 1 year and I was never able to get anyone on phone at their support phone number. They provide support 100% over the email regardless of what kind of support plan you are on. And honestly, if you can wait 1 day before you get someone to help you than this is not bad software but for the business that needs to ship order on same day T-HUB is not a good solution.
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Essential Add on for X-CART and QB users
Tony T
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[04/07/2009] Simple to install, simple to set up and use. Helps to sync invoice from QuickBooks to shopping cart. Gives you real-time invoice synchronization and a smooth transition from X-CART to QuickBooks, remarkably seamless. Application is small and not to taxing (especially if you have 2GB ram at least).
This product saves us time daily, perhaps 100 hours a year at least.
Tony,
Toronto, Canada
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T-HUB saves 4.5 hours daily
Alan - rockymountainwheel.com
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[03/02/2009] Just wanted to take a quick moment to thank you for all of your help in setting our company up with the T HUB program. I also want to let you know that we have been amazed at how quickly we have been able to incorporate this program into our work flow. The day we began using this program we immediately reduced our daily data entry time by 4.5 hours. Needless to say we are very please with the results we have had since implementation.
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T-HUB saved us from having to hire an additional person
Tawni Hundley - Everythingcarts.com
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[02/19/2009] We purchased T-Hub early this year and it has definitely saved us from having to hire an additional person to manage orders. T-Hub’s integration with the website, UPS, and QuickBooks is seamless! The installation was quick and easy and when I did have a few questions, their customer support was excellent.
I definitely recommend T-Hub if you want to save time and money.
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Herb Nero
BunnyBury
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[10/28/2008] This product saved us MONTHS of work, and on a daily basis saves us hours of time. We eliminated errors and increased the number of orders we could handle. This product is a MUST HAVE for anyone running an E-Commerce site using QuickBooks. We were able to streamline our shipping center and can now handle double the business we could before!
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T-Hub Makes a real difference
dawhoo
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[10/23/2008] If you're a little guy, someone just starting out in ecommerce, do yourself a favor and look into T-Hub.
I use the Advance version and would recommend to anyone using QuickBooks POS and a compatible shopping cart to do the same.
Updating online inventory is a beast of a task if you own a brick and mortar. There are few things worse than getting an order online and not having the item in stock. But with T-Hub, inventory is a breeze. Each item is tracked in QuickBooks POS and T-Hub maintains the inventory link between QuickBooks and your online store. It's as easy as a few clicks. This was THE REASON we went with T-Hub, but what I didn't expect were some of the other benefits.
Uploading items is really nice in T-Hub and I do recommend you look into that option. Say I have widget X in 4 different sizes and 3 color options per size. Do you know how long it takes to set up that product in any shopping cart?! In ASPDotNetStoreFront, that would take me about 25 minutes to enter the 1 item, the 3 color variants, the 4 size options, the description and then the inventory per size/color. and that's really pretty quick. But with T-Hub, the same process takes about 2 minutes, because T-Hub fills in everything for you, including the description you have in QuickBooks. T-Hub is easily 10 times faster at adding items to the website than even the fastest person could manually do the same.
If you are using FedEx for shipping, you're going to love the FedEx ship manager integration and what's more, the FedEx tech support loves T-Hub. When FedEx came to set up our shipping, the tech support wanted to know what I was using to import and send the order to their software because she had never, in 15 years of doing ecommerce integration, seen any software that worked so well with T-Hub.
Am I being a little over the top with my review? No. I've been using, managing and reviewing shopping carts for a decade and in my opinion, T-Hub is the missing link between a brick and mortar and an online store. T-Hub has become so integral a part of all the projects I do, that I only recommend shopping carts that are compatible with T-Hub.
T-Hub saves you a lot of time in time spent maintaining inventory and stock on your online store. T-Hub makes ecommerce easy for the little guy and that's the bottom.
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Excellent solution
Grant
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[09/08/2008] We here at TV Ears, Inc. are very happy with the use of T-Hub with our current Shopping cart, VPASP, and found the transition from our former cart (MIVA) to be very smooth. We continue to use T-Hub every day and would recommend it to any users of VPASP (or MIVA) as an excellent solution for importing web orders into QuickBooks. The VPASP import process is simple and reliable, especially since it can be initiated from within T-Hub and doesn't require any intermediate steps. With well over a Million in web sales every year, we would be lost without the use of T-Hub.
Regards,
Grant R. Gaynor, CTO
TV Ears, Inc.
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Thrilled with the product
micah - wakenskate.com
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[09/06/2008] Thank you for writing THUB middleware solution for QuickBooks to VirtueMart. We have been thrilled with the product and our IT Department has always spoken highly of your support. As with any application there will be bugs and your quick turnaround on updates and technical support has been crucial to our success this year. We have just processed over 150 online orders so far and cannot thank you enough.
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Atandra T-HUB Pro: Good stuff
Comentum Corporation
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[09/01/2008] While building an online sales system for our client, we found out at the last minute that they need to import their orders into QuickBooks as - here's the kicker - Sales Orders. QuickBooks does not allow such an import, and T-HUB Pro was the only software that could handle this request.
The trial of the software looked very promising, so we purchased the full version. This is a program that is easy to use, once you understand how it works. It works well, but with very little start-up documentation it can be confusing in the beginning. Their website advertises a free 30 day guaranteed support period, which is the only source of info if you get stuck on something due to the lack of documentation. Their support staff averaged a 1-2 business day waiting time before helping. However, they were very helpful-- even releasing a product patch to assist my efforts.
The product is great, the documentation is lacking, and the support is a little slow but still I count this as a success. Now if they only provided a working telephone number for support...
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Jon-Online retail
whozdemanj@gmail.com
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[08/26/2008] The product is a great concept. Has good features, especially when comparing to similar products out there. However if you ever want to talk to someone on the phone for tech support then they might not be for you. You only get 30 Days of support up front for your investment and more will cost you, which would be fine if support staff was easy to contact. Overall I think this is a good product, but has room for improvement, and frankly there isn't much else out there so if you don't want to double or triple enter data then this is the program for you. Just realize that if you want quick support you'll probably have to pay for it and then it’s not exactly guaranteed.
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T-HUB has saved me the expense of at least one full-time employee
Jonathan - JleviSW.com
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[07/16/2008] T-HUB has quite simply revolutionized the way we do business. From expediting our order processing, to completely automating our shipping department, T-HUB is the one-stop solution for any small or medium sized business. Though we initially purchased it to help integrate us to QuickBooks, I would strongly recommend this software to anyone, even if they don’t use QuickBooks. The ease with which our shipping department can now pump out orders is unprecedented, and the ability to automatically update customers with the order status is saving them hours a day. I don’t know how my employees survived before T-Hub, but I do know that T-HUB has saved me the expense of at least one more full-time employee.
More than that, the staff of Atandra, though clearly inundated with customers, is helpful, patient, and *incredibly* knowledgeable. I am consistently shocked by the sheer capability of their technician to diagnose and resolve all questions and quirks in a timely and professional manner.
Thanks Atandra!
Your lifelong customer
JleviSW.com
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T-Hub integrates perfectly
Chris - cobbq.com
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[07/16/2008] T-Hub has been a great tool for our office and the running of our website.
We currently use VPASP shopping cart software and T-Hub integrates perfectly. The setup is very easy compared to other programs of its nature. T-Hub guides you through every step you need to fulfill and adds descriptions where needed. The setup takes a total of five minutes! Once ready, the program literally takes hours off day-to-day procedures. Automating data entry not only makes things much easier, it also avoids typos and other human errors. This in turn to not only speeds up processing time, but also can save money. The program is fast, dynamic and easy to use. Presently, we are reliant on T-Hub, and happy to admit it. I would highly recommend it to anyone using VPASP and QuickBooks.
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T-Hub Standard saves us valuable time
A Maintenance Supply Company, Inc
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[05/28/2008] We purchased T-Hub Standard to import our on-line shopping cart orders into QuickBooks Enterprise. Atandra helped us configure the software and also did some customization that we needed. The software works very well for us daily and saves our company a great deal of valuable time. We really appreciate its ease of use and value also!
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VP Operations
Tom D
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[04/16/2008] Very pleased with the Atantra T-HUB Advanced application. Had difficulty integrating data flow from OS Commerce to UPS Worldship and QuickBooks. With the integration of T-HUB and with a short training session the application worked and transferred data seamlessly and accurately from both data sources from the first keystroke. Minimal technology challenges going forward. We highly recommend this very cost effective solution for ecommerce fulfillment.
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T-HUB is s MUST HAVE for any Small Business
PeterA14
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[03/13/2008] T-HUB is a WONDERFUL piece of software. I spent many hours searching for a system to help automate my Amazon store with QuickBooks and my daily processes. I spent even more time trying to piece meal my own system together in an attempt to make everything work seamlessly.
Then I found T-HUB and the author of this time saving, well thought out piece of software --> Manish Jha !!
Now I am a VERY VERY HAPPY CAMPER !!! and I even get some sleep and stop to eat now !!!!
No more copying and pasting, no more downloading daily sales and importing, no more manual processes or clumsy systems. T-HUB is saving me time, my sanity and my hair... LOL !!!
The other refreshing aspect of Atandra is that Manish is open to discussing the possibility of incorporating new features and / or improving T-HUB's existing feature set.
I am VERY SATISFIED with T-HUB and I HIGHLY RECOMMEND it to ANYONE who wants to save time and automate their daily processes with Amazon or almost any other cart/online store out there.
THANK MANISH and CONGRATULATIONS on the SUCCESS of T-HUB !!!
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T-HUB Software by Atandra
www.MilitaryClothing.com
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[02/21/2008] We purchased this software a few weeks ago and are very pleased. We use it for our Amazon.com orders. It connects directly to Amazon and pulls our orders into this program and allows us to select which ones we want to print AND create a SALES RECEIPT in QuickBooks.
Initially, the software did NOT print a BAR CODE with the order number. We emailed their support and within 1-2 days, they added the Bar Code feature which works great. We use this to scan in the order in our shipping department for auto population of ship to information.
This program has saved us time both in printing orders and capturing the data into our inventory system. Very nice system!! It eliminated 3-4 systems we have created manually (Word Mail Merge, etc.) that were cumbersome and tedious.
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Integration Done Right
dsa@quicklabs.com
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[01/08/2008] I have an Internet retail business and I am a QuickBooks ProAdvisor. After a frustrating and expensive experience with a competing product to download sales from Amazon into QuickBooks, I discovered Atandra's T-HUB software. It is simple, straightforward and does the job well. Atandra provided support to install the product and from the get-go there have been no problems. I intend to use T-HUB to download sales from eBay and our Yahoo store as well.
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Customer Comments More Than Two Years Old
Best Solution for Multiple E-commerce Sites
SC Army Outfitters
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[05/15/2007] We reviewed every solution that was applicable to our QuickBooks POS Retail Software. Atandra T-Hub for POS was the only one that met all of our needs. We sell online using an EBay store and on our own website. We also have a retail store.
Atandra has been prompt to respond to all questions we had before and after the purchase.
I have never gotten the personal attention and service that I get from Atandra from any other software company, period. Maybe some of the big guys could learn from Manish at Atandra.
Atandra allows us to integrate our EBay Blackthorne Software and our X-cart with POS. After a little setup work, a click of the button and our orders are pulled into POS!
I definitely recommend this software for anyone building from scratch and needing a bridge between their physical store and ecommerce sites.
Keep up the good work!
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Truly an Excellent Solution
Joe Dulany - Abba Oil Ltd.
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[03/12/2007] T-HUB has revolutionized the way that we process incoming orders from our web site! After intensive research of several solutions we opted to purchase ASPDOTNETSTOREFRONT and T-HUB to replace our out-of-date online shopping cart. We have been using this combination for one week now and we are very confident that this was the best choice.
T-HUB very effectively downloads all of our online orders and enters them into QuickBooks Enterprise 2007. T-HUB can do in just a few minutes what it used to take us hours to do by hand! It also eliminates the possibility of data entry errors in the office by inserting customer information, credit card information and order details into QuickBooks exactly as they were entered online by our customers.
Their tech support has been amazing, helping us to very quickly overcome the few issues which popped up that were specific to our unique e-commerce model.
We're very excited about this product. It has been a very key component in helping us to meet our goals of bringing together our online storefront and our bricks and mortar store.
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Product works marvelously
Daniel Stone - mysterymethod.com
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[08/22/2006] I normally refrain from writing testimonials, but I believe this case merits one. Before we found Atandra, we had tried several solutions to integrating our Paypal files with QuickBooks. None worked. And furthermore, their customer support was atrocious; there were no contact phone numbers. In fact, most of them are run by one or two person “teams”, mostly graduate students somewhere who have haphazardly assembled a partly functional product. Atandra was quite the opposite. They were the first and only integration solution that provided top-notch e-mail customer support, and even a phone support hotline! Not only does the product work marvelously, but it is completely scalable to our future business needs, and has fully functional features that will make dealing with shopping cart - QuickBooks integration breeze.
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A MUST USE APPLICATION - T-HUB enables QuickBooks integration for ecommerce stores.
WeGotBetterDeals
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[08/18/2006] What they said prior to us trying their FREE trail was "T-HUB is a simple Order Manager solution to integrate any ecommerce store with QuickBooks. Import orders real-time from online stores, handle shipping and charge credit cards from a single screen. "
THEY WERE RIGHT!!!
I wish we would have found this package years ago. We have searched the market place for items to include custom programs.
***NOT ONE CAME CLOSE TO WHAT T-HUB HAD TO OFFER***
They also provide custom services at very fair pricing. We now have a turnkey package that does EXACTLY what we want. Please do yourself a favor and download their trial version. You will be glad you did and never look back.
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Simple and Efficient
WE, Inc.
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[08/07/2006] T-Hub has dramatically simplified the order processing by dynamically extracting order details from our database into QuickBooks for tracking. Setup was relatively seamless and the support was great. Although we are not utilizing many of the features, we plan on implementing more down the road in addition to doing some customization for deeper integration. Great software!
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Awesome Time-Saving Software
RMuh
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[08/01/2006] This software literally saves one from having to do hours of manual inputting into the QuickBooks System. This software definitely pays for itself and is well worth the investment.
Also, the customer support for T-Hub is amazing. I had a few issues when I first installed the software and the team at T-Hub responded immediately. Customer support is very important with this type of software and I am most impressed with theirs.
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Great Solution - Atandra T-HUB
CSA Worldwide Inc.
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[05/22/2006] I have looked years for a program that does what T-HUB does. I just got setup and it looks like it is definitely a winner. Great Solution! Especially for QuickBooks users. Others solutions that I looked at were to complicated and cumbersome.
I never had a problem getting in touch with the company. Rarely did a person not pick up the phone.
If I were to do it over, I would go with T-HUB again.
Thank you Manish,
Cy
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$$$ saving solution
Brian
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[03/14/2006] This great product has saved our company so much time, effort and money. Once you get setup, you can save so much time getting your website orders into QuickBooks. It seamlessly syncs orders from our osCommerce shopping cart into QuickBooks 2005. The Atandra team is also constantly working on making their product even better by adding additional features. I love the user friendly interface to pull down orders and then select which ones you want to post to QuickBooks. The interface for QuickBooks posting preferences is also very user friendly. The product documentation includes screen shots and step by step instructions which are very easy to follow to get setup. At times, the support can be a little slow to respond. Overall, I would definitely recommend this product.
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T Hub is Amazing!
Christopher From NY
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[02/21/2006] Before T Hub most of my time was spent posting orders from my online store to QuickBooks. On average 3 hours a day of work was data entry. Then a friend told me about T Hub. He stated that T-Hub works with QuickBooks and my online store. Linking them as one. With a click of a button orders are posted to QuickBooks and with QuickBooks Merchant Services Credit Cards are charged. This amazed me, and it still does. Do the math in a one week T Hub paid for itself. $15 dollars an hour, 3 hours a day, times 5 days. $225 saved. Thank You QuickBooks/T-Hub for making my life more productive.
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Good Product and Top-Rate Service
Bill H
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[02/17/2006] We purchased the Atandra T-Hub solution in Dec of 2005 to download sales orders from our ASPDotNetStoreFront (ASPDNSF) eCommerce site to our QuickBooks 6.0 accounting software.
At the time, T-Hub had just begun to offer integration with ASPDNSF and we were one of the first to implement it. So inevitably there were some issues to work out. However, I was very impressed with the quick response and resolution of the bugs we encountered. T-hub is working great now and I highly recommend it to anyone.
Bill H
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Great tool for ecommerce (AspDotNetStorefront) and QuickBooks users
Randy Jones (hot-stick.com)
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[02/02/2006] Quite Simply.......if your company sells products online through AspDotNetStorefront and then manually enters these orders into QuickBooks, then you need "T-Hub" by Atandra Systems LLC!
After years of struggling with manual order entry from our Ecomm site into QuickBooks, and testing several integration programs along the way, we were to the point of completely replacing QuickBooks with an all in one, accounting/order management system. However, we already had many years of learning QuickBooks under our belts, and the thought of learning an entirely new system was not something we looked forward to (nor were able to find the time to do)! Fortunately we learned of T-Hub before having to go through all of the time & expense of converting to an entirely new system.........
T-Hub does exactly what it was designed to do "automatically transfers your online orders into QuickBooks", (Sales Receipts, & Invoices) and does so very accurately while at the same time adding new customers, shipping methods, etc. into the QuickBooks database when needed, yet still allowing you complete control over the entire process!
Manish Jha, the founder of Atandra was extremely helpful & worked diligently with me to overcome our specific, and rather complicated inventory handling requirements, thus making the implementation of T-Hub a pleasure!
After upgrading our workstations to QuickBooks Premier Mfg & Wholesale (to better handle our inventory needs), and implementing T-Hub alongside AspDotNetStorefront, I can "now" finally sit back & say to myself "We have a pretty sweet system in place for processing our orders"!
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The greatest add on for anyone with a yahoo store !!
Stuart B
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[02/01/2006] I was searching for a product that could take our Yahoo Orders and import them into a QuickBooks solution with out any extra data entry. --- I FOUND IT and there is no other to date that comes close. It has a simple set up and interface that allows you to control how it actually gets imported -- thanks guys for a great product!
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Great Solution For Yahoo Stores
Natures Way
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[01/24/2006] Easy to use. We were able to move around the system in minutes. Tech support was superb, fast and personal with the few problems we encountered at the start. Tech support said they were working on new features like integration with USPS. Pricing was fair. All in all sped up our UPS processing and QuickBooks data entering 100%
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T-Hub for Yahoo Store
Mike
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[10/04/2005] I just completed an install of T-Hub by Atandra Systems. This interface supports multiple Yahoo Stores into QuickBooks. It downloads the orders via a batch interface. The interface gives you the option of entering the orders as invoices, sales orders or sales receipts and more. Too many features to mention here.
The interface works great and the support was excellent.
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T-Hub for Yahoo Stores
mm@golfstuffcheaper.com
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[07/14/2005] T-Hub for Yahoo Stores in an excellent product. It is worth 10 times the amount we paid just for the word it saves us. We can process 2030 orders into QuickBooks in a fraction of the time it used to take us. It is a well put together program with no flaws. It is one of the best program investments we ever made!
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