Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 8.19 |
|
Overall Score |
| 7.95 |
|
Ease of Use and Reliability |
| 8.27 |
|
Technical Support and overall quality |
| 8.35 |
|
Customer Willingness to Recommend |
Customer review based on 44 surveyed on 02/21/2008
Customer Comments
Average Overall Rating:

Share your thoughts about this software application with others.
Write a Review.
T-HUB saves me hours and hours of work each week
Kyle kjmotorsports.com
Overall Rating:
[10/07/2009] Atandra T-hub is the most valuable piece of software we use in our ecommerce business. We use it to manage 2 oscommerce stores as well as our ebay account. It does everything we need it to and more. Atandra support is always there for any issues but we rarely need to contact them. I would recommend T-hub to any Ecommerce business with a need for increased productivity. Currently T-hub saves me hours and hours of work each week

Ease of Use

Features

Quality

Performance

Support and Service

Value
Excellent Product Price & Customer Service
longtimecustomer
Overall Rating:
[10/01/2009] Very reasonably priced for the excellent value it provides. Customer service is also great, very responsive and extremely helpful. Saves a tremendous amount of time and integrates very well with other software. I chose this program after searching for quite some time and have been using it for over 2 years. Definitely worth the investment.

Ease of Use

Features

Quality

Performance

Support and Service

Value
Excellent product, superior customer focus
Cory Bower - President, eSnacko.com
Overall Rating:
[07/29/2009] I was very impressed with the expertise shown by the training department. The support staff spent hours troubleshooting a product mapping error and actually wrote a software patch in just 24 hours to fix the problem. Excellent product, superior customer focus. Choose Atandra with confidence.
Cory Bower
President, eSnacko.com

Ease of Use

Features

Quality

Performance

Support and Service

Value
T-HUB is a lifesaver
Mark Green
Overall Rating:
[07/28/2009] We have been using T-HUB for the last year and it has been a blessing. There were some challenges in configuring our inventory to match website but Atandra support helped us in defining rules for matching products on QuickBooks POS and our Magento site. On average we save about 4 hours a day with T-HUB. The latest version we just upgraded to is nicely designed and is much easier to use.

Ease of Use

Features

Quality

Performance

Support and Service

Value
Major problems, software bugs, no support
carolyn@jubilane.ch
Overall Rating:
[07/26/2009] I originally purchased THUB in 2006 to download orders and update inventory between Quickbooks and my OsC site. I had many problems with "matching" items on the site with my QB inventory, and Atandra was never able to resolve this problem. I could download customer information for each order, but I was getting download errors on 75% of orders. Atandra promised a solution, which I never received. I refused to pay the final $500 we agreed on for installation, and I didn't hear back from Atandra for 2 years.
I continued using the software, with it's limited functionality, until early 2009 when I decided to try a updated version of the software. I was hoping they had worked out the bugs and was willing to give it a try. I paid for installation and a support plan. Much to my disappointment, the same problems were still there and Atandra was unable to resolve them.

Ease of Use

Features

Quality

Performance

Support and Service

Value
T-HUB processes over 150 orders a day in less than 1 hour
Rajan Shah, V.P.Operations at BackyardBargain.com
Overall Rating:
[07/05/2009] T-HUB is one of the most important software we use to run BackyardBargain.com.
Our shopping cart, Aspdotnetstorefront is very good shopping cart but lacks ERP backend. By connecting QuickBooks to Aspdotnetstorefront T-HUB makes complete ERP system for Online Retailers. Today we get more than 150 orders per day and I am glad we chose T-HUB, QuickBooks and Aspdotnetstorefront combination to run our web site. With the use of T-HUB we can process 150 orders in FedEx or UPS computer in less than 1 hour.

Ease of Use

Features

Quality

Performance

Support and Service

Value
T-Hub is the most treasured component of our e-commerce platform
Billy Carmen - samplerewards.com
Overall Rating:
[05/27/2009] Atandra's T-Hub is definitely the most appreciated and treasured component of our e-commerce and accounting system. It is the most valuable asset we have incorporated into our order system. We shudder to think how complicated our daily order processing would be without T-Hub. Actually we remember very well all the quadruple entry and endless tracking we had to do before we discovered T-Hub. It not only paid for itself many times over right from the start, it has also allowed us to concentrate on the vital and creative aspects of our business. Everything from our customer service, order processing to our own sanity has benefited from the use of T-Hub. Integration of T-Hub into our e-commerce solution and into our Amazon storefront was simple and quick. Equally valuable has been the superior service and expedient support that the Atandra team have provided.

Ease of Use

Features

Quality

Performance

Support and Service

Value
Atandra T-HUB with Quickbook
THUB User
Overall Rating:
[05/22/2009] This is good software for the price but if you are processing more than 50 orders per day than I would not recommend this software. Call technical support phone# before you buy any software and you will know what kind of support they provide (I don’t know why I did not do it). We have been using T-HUB for over 1 year and I was never able to get anyone on phone at their support phone number. They provide support 100% over the email regardless of what kind of support plan you are on. And honestly, if you can wait 1 day before you get someone to help you than this is not bad software but for the business that needs to ship order on same day T-HUB is not a good solution.

Ease of Use

Features

Quality

Performance

Support and Service

Value
Essential Add on for X-CART and QB users
Tony T
Overall Rating:
[04/07/2009] Simple to install, simple to set up and use. Helps to sync invoice from QuickBooks to shopping cart. Gives you real-time invoice synchronization and a smooth transition from X-CART to QuickBooks, remarkably seamless. Application is small and not to taxing (especially if you have 2GB ram at least).
This product saves us time daily, perhaps 100 hours a year at least.
Tony,
Toronto, Canada

Ease of Use

Features

Quality

Performance

Support and Service

Value
T-HUB saves 4.5 hours daily
Alan - rockymountainwheel.com
Overall Rating:
[03/02/2009] Just wanted to take a quick moment to thank you for all of your help in setting our company up with the T HUB program. I also want to let you know that we have been amazed at how quickly we have been able to incorporate this program into our work flow. The day we began using this program we immediately reduced our daily data entry time by 4.5 hours. Needless to say we are very please with the results we have had since implementation.

Ease of Use

Features

Quality

Performance

Support and Service

Value
T-HUB saved us from having to hire an additional person
Tawni Hundley - Everythingcarts.com
Overall Rating:
[02/19/2009] We purchased T-Hub early this year and it has definitely saved us from having to hire an additional person to manage orders. T-Hub’s integration with the website, UPS, and QuickBooks is seamless! The installation was quick and easy and when I did have a few questions, their customer support was excellent.
I definitely recommend T-Hub if you want to save time and money.

Ease of Use

Features

Quality

Performance

Support and Service

Value
Herb Nero
BunnyBury
Overall Rating:
[10/28/2008] This product saved us MONTHS of work, and on a daily basis saves us hours of time. We eliminated errors and increased the number of orders we could handle. This product is a MUST HAVE for anyone running an E-Commerce site using QuickBooks. We were able to streamline our shipping center and can now handle double the business we could before!

Ease of Use

Features

Quality

Performance

Support and Service

Value
T-Hub Makes a real difference
dawhoo
Overall Rating:
[10/23/2008] If you're a little guy, someone just starting out in ecommerce, do yourself a favor and look into T-Hub.
I use the Advance version and would recommend to anyone using QuickBooks POS and a compatible shopping cart to do the same.
Updating online inventory is a beast of a task if you own a brick and mortar. There are few things worse than getting an order online and not having the item in stock. But with T-Hub, inventory is a breeze. Each item is tracked in QuickBooks POS and T-Hub maintains the inventory link between QuickBooks and your online store. It's as easy as a few clicks. This was THE REASON we went with T-Hub, but what I didn't expect were some of the other benefits.
Uploading items is really nice in T-Hub and I do recommend you look into that option. Say I have widget X in 4 different sizes and 3 color options per size. Do you know how long it takes to set up that product in any shopping cart?! In ASPDotNetStoreFront, that would take me about 25 minutes to enter the 1 item, the 3 color variants, the 4 size options, the description and then the inventory per size/color. and that's really pretty quick. But with T-Hub, the same process takes about 2 minutes, because T-Hub fills in everything for you, including the description you have in QuickBooks. T-Hub is easily 10 times faster at adding items to the website than even the fastest person could manually do the same.
If you are using FedEx for shipping, you're going to love the FedEx ship manager integration and what's more, the FedEx tech support loves T-Hub. When FedEx came to set up our shipping, the tech support wanted to know what I was using to import and send the order to their software because she had never, in 15 years of doing ecommerce integration, seen any software that worked so well with T-Hub.
Am I being a little over the top with my review? No. I've been using, managing and reviewing shopping carts for a decade and in my opinion, T-Hub is the missing link between a brick and mortar and an online store. T-Hub has become so integral a part of all the projects I do, that I only recommend shopping carts that are compatible with T-Hub.
T-Hub saves you a lot of time in time spent maintaining inventory and stock on your online store. T-Hub makes ecommerce easy for the little guy and that's the bottom.

Ease of Use

Features

Quality

Performance

Support and Service

Value
Excellent solution
Grant
Overall Rating:
[09/08/2008] We here at TV Ears, Inc. are very happy with the use of T-Hub with our current Shopping cart, VPASP, and found the transition from our former cart (MIVA) to be very smooth. We continue to use T-Hub every day and would recommend it to any users of VPASP (or MIVA) as an excellent solution for importing web orders into QuickBooks. The VPASP import process is simple and reliable, especially since it can be initiated from within T-Hub and doesn't require any intermediate steps. With well over a Million in web sales every year, we would be lost without the use of T-Hub.
Regards,
Grant R. Gaynor, CTO
TV Ears, Inc.

Ease of Use

Features

Quality

Performance

Support and Service

Value
Thrilled with the product
micah - wakenskate.com
Overall Rating:
[09/06/2008] Thank you for writing THUB middleware solution for QuickBooks to VirtueMart. We have been thrilled with the product and our IT Department has always spoken highly of your support. As with any application there will be bugs and your quick turnaround on updates and technical support has been crucial to our success this year. We have just processed over 150 online orders so far and cannot thank you enough.

Ease of Use

Features

Quality

Performance

Support and Service

Value
Atandra T-HUB Pro: Good stuff
Comentum Corporation
Overall Rating:
[09/01/2008] While building an online sales system for our client, we found out at the last minute that they need to import their orders into QuickBooks as - here's the kicker - Sales Orders. QuickBooks does not allow such an import, and T-HUB Pro was the only software that could handle this request.
The trial of the software looked very promising, so we purchased the full version. This is a program that is easy to use, once you understand how it works. It works well, but with very little start-up documentation it can be confusing in the beginning. Their website advertises a free 30 day guaranteed support period, which is the only source of info if you get stuck on something due to the lack of documentation. Their support staff averaged a 1-2 business day waiting time before helping. However, they were very helpful-- even releasing a product patch to assist my efforts.
The product is great, the documentation is lacking, and the support is a little slow but still I count this as a success. Now if they only provided a working telephone number for support...

Ease of Use

Features

Quality

Performance

Support and Service

Value
Jon-Online retail
whozdemanj@gmail.com
Overall Rating:
[08/26/2008] The product is a great concept. Has good features, especially when comparing to similar products out there. However if you ever want to talk to someone on the phone for tech support then they might not be for you. You only get 30 Days of support up front for your investment and more will cost you, which would be fine if support staff was easy to contact. Overall I think this is a good product, but has room for improvement, and frankly there isn't much else out there so if you don't want to double or triple enter data then this is the program for you. Just realize that if you want quick support you'll probably have to pay for it and then it’s not exactly guaranteed.

Ease of Use

Features

Quality

Performance

Support and Service

Value
T-HUB has saved me the expense of at least one full-time employee
Jonathan - JleviSW.com
Overall Rating:
[07/16/2008] T-HUB has quite simply revolutionized the way we do business. From expediting our order processing, to completely automating our shipping department, T-HUB is the one-stop solution for any small or medium sized business. Though we initially purchased it to help integrate us to QuickBooks, I would strongly recommend this software to anyone, even if they don’t use QuickBooks. The ease with which our shipping department can now pump out orders is unprecedented, and the ability to automatically update customers with the order status is saving them hours a day. I don’t know how my employees survived before T-Hub, but I do know that T-HUB has saved me the expense of at least one more full-time employee.
More than that, the staff of Atandra, though clearly inundated with customers, is helpful, patient, and *incredibly* knowledgeable. I am consistently shocked by the sheer capability of their technician to diagnose and resolve all questions and quirks in a timely and professional manner.
Thanks Atandra!
Your lifelong customer
JleviSW.com

Ease of Use

Features

Quality

Performance

Support and Service

Value
T-Hub integrates perfectly
Chris - cobbq.com
Overall Rating:
[07/16/2008] T-Hub has been a great tool for our office and the running of our website.
We currently use VPASP shopping cart software and T-Hub integrates perfectly. The setup is very easy compared to other programs of its nature. T-Hub guides you through every step you need to fulfill and adds descriptions where needed. The setup takes a total of five minutes! Once ready, the program literally takes hours off day-to-day procedures. Automating data entry not only makes things much easier, it also avoids typos and other human errors. This in turn to not only speeds up processing time, but also can save money. The program is fast, dynamic and easy to use. Presently, we are reliant on T-Hub, and happy to admit it. I would highly recommend it to anyone using VPASP and QuickBooks.

Ease of Use

Features

Quality

Performance

Support and Service

Value
T-Hub Standard saves us valuable time
A Maintenance Supply Company, Inc
Overall Rating:
[05/28/2008] We purchased T-Hub Standard to import our on-line shopping cart orders into QuickBooks Enterprise. Atandra helped us configure the software and also did some customization that we needed. The software works very well for us daily and saves our company a great deal of valuable time. We really appreciate its ease of use and value also!

Ease of Use

Features

Quality

Performance

Support and Service

Value
VP Operations
Tom D
Overall Rating:
[04/16/2008] Very pleased with the Atantra T-HUB Advanced application. Had difficulty integrating data flow from OS Commerce to UPS Worldship and QuickBooks. With the integration of T-HUB and with a short training session the application worked and transferred data seamlessly and accurately from both data sources from the first keystroke. Minimal technology challenges going forward. We highly recommend this very cost effective solution for ecommerce fulfillment.

Ease of Use

Features

Quality

Performance

Support and Service

Value
T-HUB is s MUST HAVE for any Small Business
PeterA14
Overall Rating:
[03/13/2008] T-HUB is a WONDERFUL piece of software. I spent many hours searching for a system to help automate my Amazon store with QuickBooks and my daily processes. I spent even more time trying to piece meal my own system together in an attempt to make everything work seamlessly.
Then I found T-HUB and the author of this time saving, well thought out piece of software --> Manish Jha !!
Now I am a VERY VERY HAPPY CAMPER !!! and I even get some sleep and stop to eat now !!!!
No more copying and pasting, no more downloading daily sales and importing, no more manual processes or clumsy systems. T-HUB is saving me time, my sanity and my hair... LOL !!!
The other refreshing aspect of Atandra is that Manish is open to discussing the possibility of incorporating new features and / or improving T-HUB's existing feature set.
I am VERY SATISFIED with T-HUB and I HIGHLY RECOMMEND it to ANYONE who wants to save time and automate their daily processes with Amazon or almost any other cart/online store out there.
THANK MANISH and CONGRATULATIONS on the SUCCESS of T-HUB !!!

Ease of Use

Features

Quality

Performance

Support and Service

Value
T-HUB Software by Atandra
www.MilitaryClothing.com
Overall Rating:
[02/21/2008] We purchased this software a few weeks ago and are very pleased. We use it for our Amazon.com orders. It connects directly to Amazon and pulls our orders into this program and allows us to select which ones we want to print AND create a SALES RECEIPT in QuickBooks.
Initially, the software did NOT print a BAR CODE with the order number. We emailed their support and within 1-2 days, they added the Bar Code feature which works great. We use this to scan in the order in our shipping department for auto population of ship to information.
This program has saved us time both in printing orders and capturing the data into our inventory system. Very nice system!! It eliminated 3-4 systems we have created manually (Word Mail Merge, etc.) that were cumbersome and tedious.

Ease of Use

Features

Quality

Performance

Support and Service

Value
Integration Done Right
dsa@quicklabs.com
Overall Rating:
[01/08/2008] I have an Internet retail business and I am a QuickBooks ProAdvisor. After a frustrating and expensive experience with a competing product to download sales from Amazon into QuickBooks, I discovered Atandra's T-HUB software. It is simple, straightforward and does the job well. Atandra provided support to install the product and from the get-go there have been no problems. I intend to use T-HUB to download sales from eBay and our Yahoo store as well.

Ease of Use

Features

Quality

Performance

Support and Service

Value
Show customer comments more than two years old.
Write a Review
Share your thoughts about this software application with others.
Write a Review