T-HUB 10 Not Production Quality, Yet
FreMar 
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[01/02/2012]  We have been using T-HUB since T-HUB 5, and mostly because it was the only product that supports the interfaces we have. T-HUB 10 Professional, with its automated processing, is nice, but there are still a lot of problems: lack of good support out of the box without paying an arm and a leg (we have never gotten T-HUB to work on a supported set up without problems), the automation service doesn't run on the server boot; it requires someone to log in and run it, and there are still bugs in processing. T-HUB has been around for years, and they still have a product that would not work in a large scale environment, which is where we are headed. We will be forced to move to a custom solution from another company at some point, unless they improve. Too many features with poor implementation; focus on quality, not quantity.
 
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Thank you for excellent product and great support
Julie - kickboardusa 
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[11/11/2011]  Thank you for the excellent and comprehensive training you gave the team. Thank you for a great product. We have been using for over three years and the new version is quite impressive. Our company leaders have been very impressed with the new T-hub and with the training and are so appreciative of all the ways it is facilitating the order processing. We just wanted to say thank you all for your excellent product and service.
 
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T-HUB works fantastic, Excellent Support, will recommend to others
Christopher M - Medical Weight Management Clinics 
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[10/21/2011]  I am writing to say thank you for not only providing a state of the art product solution to integrate my web based shopping cart and product sales to my Quickbooks Point of Sale system with your T-Hub product, it works fantastic, I never thought I could connect the two. Thank you. And I would like to extend an even bigger thank you for all of the excellent support you have provided to me, from helping me to install the T-Hub product and configuring it with both my godaddy.com Quick Shopping Cart and with my Quickbooks POS system, and for your ongoing technical assistance. You are true professional experts and I appreciate your assistance and allowing me to grow my business. I will recommend you to all of my fellow business owners that are trying to grow their business as well. Thank you!
 
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Thank you for Super fast support response
Stephanie - Mayer Brands 
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[09/30/2011]  THANK YOU! THANK YOU! THANK YOU! It worked! I am so happy! Not sure why it stopped working but thank you for helping me get back into Thub! THUB has been a great interface between our store and Quickbooks, so thank you again for your super fast support. THUB was able to interface with our Yahoo stores and save us so much time with data entry and reduce the chance of errors when hand entering the customers information. You are amazing!
 
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Atandra Customer Support was so incredible
Lisa - rcboyz.com 
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[08/25/2011]  Atandra's Customer Support was so incredibly helpful when our database lost connection. We have large imports from eBay and time was important. They stayed late and used group thinking to get the problem solved. It was so refreshing to have a customer support team that actually functioned as a team to solve my problem. I felt like I was their number one priority. I've never been so grateful for a customer support package. I highly recommend their software and their customer support.
 
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T-HUB increased by Amazon sales by 50%
Paul - floridaecoproducts.com 
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[08/22/2011]  T-Hub has been a big help and also the integrated credit card processing for reducing the time I spend on floridaecoproducts.com website. T-Hub has also allowed me to sell lower value items or lower profit items through Amazon and this has increased my Amazon sales by 50%. The user interface of T-HUb is easy to use and overall process of order fulfillment is very streamlined.
 
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Integrates OK with OScommerce
mo 
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[06/06/2011]  Initially had trouble contacting them to take my money as I had to pay by Paypal. Taking time to take my money not SO bad.. On install had an issue with a previous version upsetting something, but the support guy arranged a session the next day and cured it within half hour. Software works fine now, though was a little unreliable connecting initially. Saves LOTS of time, now uploads all orders into QB including customer details. A real boon as no contribution exists for OsCommerce to do this as reliably.
 
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T-HUB helps me save tons of money and time
Haskel - handtrucks2go.com 
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[05/18/2011]  Just wanted to let you know that I am really enjoying your product and I am amazed at what it can do for me. It is already saving me tons of money through time saved and potential losses through order mistakes. I use T-HUB to integrate my X-cart webstore with QuickBooks and it has greatly improved the efficiency of my order processing workflow.
 
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T-HUB one of the best investments for my business
Meredith, gogonatural.com 
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[10/18/2010]  I can honestly say that T-Hub has been one of the best investments I have made for my business. It has saved me countless hours of double-data entry. I can now focus my time generating even more revenue knowing I have the back-end programming to support it. I have only needed to seek technical support on 2 instances. In both cases by emails were answered within minutes or a few hours, and my technical issues were ironed out just as fast with on screen help as I sat back and watched. I would recommend T-Hub to everyone.
 
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Really pleased with T-HUB - saving us cost of one employee
Sally - myteamprints.com 
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[10/18/2010]  We have been really pleased with T-HUB. As soon as an order is received it is seamlessly uploaded to Quickbooks, both from our own web store and our Amazon store. Items are created, customers are created, packing slip is ready and we can ship the order that day if necessary. No delay in having to batch upload orders for next day processing. We use UPS Worldship and it is so quick and easy to get the labels created and batch print the packing slips. I know it is saving us one employee! The support staff has been outstanding, always prompt, pleasant and continually working to upgrade the product, i.e. auto backup recently. Keep up the good work!
 
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T-Hub is an invaluable tool and support has been extremely responsive
Laurie - oldenapleschocolate.com 
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[10/18/2010]  T-Hub is an invaluable tool that helps run my business faster and more effectively. This program reduces our workload and human error. We have had great success with this program and the support team has been extremely quick to respond to our needs and fix any problems that have arisen. I would highly recommend the program to others.
 
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T-Hub has enabled us to be successful at a multi-sales channel strategy
Dennis - edogsncats.com 
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[10/14/2010]  T-Hub has enabled us to be successful at a multi-sales channel strategy using what we consider compatible “best of breed” software solutions. T-Hub is a critical component of our multi-sales channel strategy. T-Hub’s ability to process our Ecommerce Template website, eBay and Amazon transactions quickly each day has reduced the labor required for this type of strategy significantly. We have also been able to use T-Hub to tailor our downloaded Quickbooks Invoice transactions so as to support our inventory and shipping systems improving their accuracy. Dennis Bell Bell Consumer Services LLC http://www.edogsncats.com/ http://stores.ebay.com/eDOGSnCATS-Discount-Pet-Products?_rdc=1 http://www.amazon.com/shops/edogsncats
 
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Great Software. Horrible Customer Service.
John 
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[10/04/2010]  I don't know how this company ever got a five stars on customer service from anybody. You can call the place right now to buy the product and they probably won't pick up. As for the product, Its great! Saves a ton of time. Still has some bugs that take them months to fix, because they don't respond to emails or phone calls. All in all, this really is an awesome product that saves you a lot of time. I wouldn't get it unless you have a decent amount of computer knowledge because you will need it to figure this thing out on your own.
 
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Support staff went above and beyond. Good job on a well versed staff!
Ryan - ReadyToCover.com 
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[09/02/2010]  Just wanted to drop a line and say Jamal did a spectacular job assisting me with T-Hub the other day. We were having complications from some previous virus damage and he went above and beyond in his assistance which truly makes me feel appreciated as a customer. Good job on a well versed staff! Thanks again
 
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Really appreciate the excellent support going the extra mile
Matilda @ Marine Lift & Dock Supply, LLC. 
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[07/30/2010]  I wish to extend my thanks to your support staff for finally finding the mismatch problem between our QuickBooks and THUB. As I have told you, THUB is a great product. Sometimes the details just have to be worked out. It is nice to know that you have a support staff that does not give up on us pesky customers that need extended customer service for out-of-the-ordinary issues. We really appreciate it.
 
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Very pleased with T-HUB product
Mary Moran - knittingzone.com 
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[07/21/2010]  We've been using T-Hub almost a year and have experienced NO problems with the software and a huge time savings processing web orders. We have two users using T-HUB to integrate our osCommerce website and QuickBooks. Interface is very easy to understand and use. We have really enjoyed using your software very pleased with T-HUB product.
 
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Buyer Beware if You Have a Custom Shopping Cart
jared@tigerdistrict.com 
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[06/13/2010]  I have a custom shopping cart built off of Ruby on Rails. When asked if we could make Atandra work with our cart, we were told it was possible with some customization. After a year, we still aren't able to use it. Every time we get remotely close to getting it to work, we find another bug. I've spent several thousand dollars trying to get this to customize because we desperately need it. I feel like I'm throwing good money after bad now.
 
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T-Hub is the perfect match for Ebay and QuickBooks
Trey - 7ballmusic.com 
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[05/18/2010]  I am a small business that has been selling primarily on eBay for over 3 years and looking for a way to reduce the time it takes to enter orders into my quickbooks. I have two supply warehouses that drop-ship most of my items so I was keying orders and using the copy/paste method which took me about 10mins per order. I purchased T-Hub for Ebay about 3months ago and it simply has changed my life.....for the better that is! It now takes only about 2-3 minutes to process the order from my ebay store, print a 4x6 thermal shipping label via fedex shipmanager, enter the customer info as a sales receipt in my Quickbooks Premier 2010 edition, and most importantly marks the order shipped and automatically enters the tracking number on the ebay sales transaction! It’s so awesome! I can’t recommend it more for anyone that sells on ebay and uses quickbooks. I’m now looking to buy a new shopping cart for my website that integrates with T-Hub because I’m so pleased with the results.
 
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Great product - Horrific Customer service
Fred 
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[03/24/2010]  In a few words... The T HUB from Atandra is great software when it works. It is not easy to install on a Vista machine due to fact that the SQL server 2005 does not get administrative privileges until you manually allow it. Basically, Vista prevent SQL to communicate with the administrator (where T HUB is located). Atandra's help with this issue was ZERO. I understand that it was not an issue with the software itself but a little help would have been greatly appreciated (I am sure they know what the problem was). Try to call before you purchase the product... no one will pick up, they are screening voicemails. They will answer your post purchase questions (emails) in just a few minutes. After that, when you own the product, you will have to submit “Tickets” … they don’t always answer those either. Basically, they want you to buy the product and pay more $$$$ later to get help fixing issues. Be careful with this product if you are not an “advanced” computer user or it will cost you later down the road.
 
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A promising failure
iofast 
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[03/11/2010]  We moved to T-Hub as the most promising of the systems that would allow us to continue to stay in multi-user mode with our QB enterprise (qb premier at the time). To make a long story short, it didn't support everything we needed and did not work. We asked for support and it took months and $500 additional dollars for them to partially code SOME of our desired solutions (the source is partially closed and undocumented so we had them code the solution, otherwise we would have). After this, we found that the program was VERY slow even on extremely fast hardware and on a fast connection. We also found that the program was unreliable at best with parsing errors for various special characters, no provisions for handling additional fields and filled with sporadic database to qb errors. If I remember correctly, the software is a VB tunnel and push with an Microsoft Access backend database. They were fairly responsive but we didn't get the help we needed (and we are programmers!) for the functions we needed for our business. We had no issue paying more for the solutions we needed. Our overall impression is of a promising system with nearly functional software that simply fails to meet any of our objective goals. It is terribly slow. In the end, we are coding our website to perform more work and will just be dumping daily data from our site to qb with our own solution. There are other oscommerce to qb solutions but Atandra really burned us out on this method.
 
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