Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 8.45 |
|
Overall Score |
| 8.09 |
|
Ease of Use and Reliability |
| 8.34 |
|
Technical Support and overall quality |
| 8.93 |
|
Customer Willingness to Recommend |
Customer review based on 47 surveyed on 10/17/2007
Customer Comments
Average Overall Rating:

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Certified Payroll Report
Marci
Overall Rating:
[01/11/2008] This is the first Certified Payroll Program I have used and I am totally satisfied with it. With 50 people on a certified job, I use to spend 6 hours/week doing my Certified Payroll. Now that I am using Quantum's Program, I get it done in less than 10 minutes. The support I received was outstanding+++. Setting up the program was no problem as Quantum's Support person took care of all my questions. I would recommend this program to everyone having to deal with Certified Payroll Reports. Thanks Quantum's Support Person (K) for your extra help, I appreciate it immensely.

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Customer Comments More Than Two Years Old
Ease of Use
Marji
Overall Rating:
[10/04/2007] I have used other programs but this is by far the best. It is very easy to use and takes very little time. I can get all of my certified payroll done within minutes, where it once would take me hours. I really like the fact that I can call and actually talk to a person should I need help. Customer service is very knowledgeable in the program and can answer my question or concern right away. I love this product and won't use anything else!!

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Great time-saver
Johnson Co.
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[09/07/2007] A friend had told me about the Quantum Project Manager Program. I had been doing the certified payroll forms by hand. They took a good 5 hours of my time each week to complete. I purchased the Quantum Program and within 1 hour I was printing the reports that I needed. Now it takes me 10 minutes each week to print the reports for every job I have.

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Customer Service Help
emilyzaiserbradbury@yahoo.com
Overall Rating:
[03/20/2006] The accounting firm I worked with recently purchased the quantum software program for certified payroll. I have been doing certified payroll by hand for months and recently acquired the W347 form in PDF format which saved a little time but I had up to well over 50 hours in the client certified payroll which would be extremely expensive to the client. My employer and I spent quite a bit of time setting it up, but knew that it would be quite a time saver. When it came down to actual importing and printing etc, I found that I was a long way away. I called your technical service and was fortunate enough to get Katherine. She spent quite a bit of time helping me figure out what was missing and with her assistance, I was able to finally get some of the payroll downloaded. I managed to finish the 2 months that I was trying to work on. This was about two weeks ago. Last Friday I needed to use the software again and will be using it weekly. I was able to download the 2 weeks payroll in about 45 minutes. It took me awhile to remember all the steps.
I know that without Katherine’s help it would have taken a great deal more time to figure all the correct steps out. The software will be saving me countless hours of time, therefore saving our client a good deal of money plus my firm quite a bit of write off.
I am extremely grateful to her for her knowledge of the program and her willingness to assist me through it.

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Huge Time Saver
Colleen
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[12/15/2004] Quantum's integrated certified payroll tracker saves me hours each week. I now upload my payroll data from QuickBooks in seconds. I am finally current on my certified payroll reports. Prior I was always weeks behind. Quantum was very supportive and walked me through the whole process for the first few weeks. It is easy to set up and a breeze after that.

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