Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 8.45 |
|
Overall Score |
| 8.09 |
|
Ease of Use and Reliability |
| 8.34 |
|
Technical Support and overall quality |
| 8.93 |
|
Customer Willingness to Recommend |
Customer review based on 47 surveyed on 10/17/2007
Customer Comments
Average Overall Rating:
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Certified Payroll Report
Marci
Overall Rating:
[01/11/2008] This is the first Certified Payroll Program I have used and I am totally satisfied with it. With 50 people on a certified job, I use to spend 6 hours/week doing my Certified Payroll. Now that I am using Quantum's Program, I get it done in less than 10 minutes. The support I received was outstanding+++. Setting up the program was no problem as Quantum's Support person took care of all my questions. I would recommend this program to everyone having to deal with Certified Payroll Reports. Thanks Quantum's Support Person (K) for your extra help, I appreciate it immensely.
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Ease of Use
Marji
Overall Rating:
[10/04/2007] I have used other programs but this is by far the best. It is very easy to use and takes very little time. I can get all of my certified payroll done within minutes, where it once would take me hours. I really like the fact that I can call and actually talk to a person should I need help. Customer service is very knowledgeable in the program and can answer my question or concern right away. I love this product and won't use anything else!!
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Great time-saver
Johnson Co.
Overall Rating:
[09/07/2007] A friend had told me about the Quantum Project Manager Program. I had been doing the certified payroll forms by hand. They took a good 5 hours of my time each week to complete. I purchased the Quantum Program and within 1 hour I was printing the reports that I needed. Now it takes me 10 minutes each week to print the reports for every job I have.
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