Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 5.39 |
|
Overall Score |
| 5.39 |
|
Ease of Use and Reliability |
| 5.63 |
|
Technical Support and overall quality |
| 5.16 |
|
Customer Willingness to Recommend |
Customer review based on 55 surveyed on 06/21/2007
Customer Comments
Average Overall Rating:
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Pro Advisor: "Terrible customer policies"
Long Time Pro Advisor
Overall Rating:
[12/11/2007] Bad customer policies. I bought the software. They gave me the wrong installation serial number. They gave me another over the phone and no email to document it. I called back to get the number again. They insisted on a $25 admin fee to give me the number for a $99 software. Brian in management confirmed that is their policy. I do not recommend this company.
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Customer Comments More Than Two Years Old
Not quite there yet
Canadian Maximizer user Since 1989.
Overall Rating:
[11/17/2004] In stunning similarity to the many earlier versions of Maximizer that attempted to seamlessly integrate Outlook, this connectivity piece seems prematurely delivered to market. The expectation of a seamless interface between great packages has been a significant disappointment. The tool requires individual contacts to be linked manually and both programs to be opened and running: in the correct order no less! My staff and I found the product disappointing and we discontinued use. At the price point, it's a cash grab. Save your money.
Ease of Use
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