Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 5.39 |
|
Overall Score |
| 5.39 |
|
Ease of Use and Reliability |
| 5.63 |
|
Technical Support and overall quality |
| 5.16 |
|
Customer Willingness to Recommend |
Customer review based on 55 surveyed on 06/21/2007
Customer Comments
Average Overall Rating:
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Pro Advisor: "Terrible customer policies"
Long Time Pro Advisor
Overall Rating:
[12/11/2007] Bad customer policies. I bought the software. They gave me the wrong installation serial number. They gave me another over the phone and no email to document it. I called back to get the number again. They insisted on a $25 admin fee to give me the number for a $99 software. Brian in management confirmed that is their policy. I do not recommend this company.
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