Product is good but support is not
No Support 
Overall Rating:
 
[06/22/2009]  I chose IA's product to integrate our online store with our QuickBooks Point of Sale. The product does integrate well and has some powerful features. Unfortunately, there have been quite a few glitches along the way, and they seem to keep showing up. Their support system is poor. The only first level of support they have is via chat sessions. This makes every support incident 3 times longer than it has to be. If I could call someone and talk with them for 5 minutes, we could all get more accomplished. Also, whenever I use their support ticket system to create a ticket, it takes weeks to get the issue resolved. A current ticket of mine is unresolved and it has been 3.5 weeks. Not a single response from them yet. Their product can be powerful but because of their poor support and lack of communication with clients I cannot recommend their software at this time.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

IAM - Not the best bet
fraZZled 
Overall Rating:
 
[05/27/2009]  We’re in the process of setting up a store with IAM. The tech support is terrible as is the documentation. Half of what’s promised isn’t available yet , or coming in a future update. If you’re an expert with xml and very proficient with heavy code you’ll probably do fine. I’ve got several years of web design and numerous site under my belt and I’ve had to try and get several issues resolved thru tech support, many times waiting several days to get a half reply which doesn’t help me at all.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Never made it past pre-sales
Stephen 
Overall Rating:
 
[05/26/2009]  After reading some reviews here, I thought that I might be a bit more savvy with web skills and perhaps I would see if this system worked for me. After 3 minutes "on hold" with virtual pre-sales chat customer service, I am switched to a message saying that nobody is available. Sorry, but if you don't have enough people to man your sales desk, I can't imagine what tech support must be like.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

IA Modules and Amazon Sync For DepotEco 5 Stars!!
Depoteco 
Overall Rating:
 
[05/19/2009]  We (Creative Productions) have been with IA Modules now since early 2005. In the last 2 years we sold our first very successful web store and started up a new Green Products based web store. Our next step was to integrate our Web site with Amazon.com. After discussions with the Owner of IA Modules we were able to integrate all of our QuickBooks operations with our Amazon store front and our Web site! Now our entire Amazon orders are placed in QuickBooks for us saving about 20 minutes per order! That's a huge amount considering we process over 100 orders a day. Just from Amazon... Once IA Modules knew what we needed they were able to get our QuickBooks account integrated with Amazon and our IA Modules Store. This is Awesome. The Folks at IA Modules really know there stuff. And yes it can take some time to get setup. But it’s well worth it. It’s also worth the cost. We now can process endless orders so our growing Co. can continue to grow! IA Modules is 100% on track. We recommend them to anyone that is truly serious about online E-commerce, with or without Amazon integration. The Amazon integration just makes it easier to compete in the ever growing world of online e-commerce shopping. Check out IA Modules if you are looking to start or perhaps improve your Online E-commerce web site. They are 100% Honest and a Straight up Co. ***** 5 Stars for IA Modules. Again :) Thanks IA Mods.

Matt Williams
CEO Creative Productions
Depoteco.com
eneloopstore.com
eneloopstore.pro
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

IA Modules the perfect fit for Hood & Company
davidmiles@hoodandcompany.com 
Overall Rating:
 
[05/01/2009]  IA Modules has been hosting our online shopping cart for over a year now and we couldn't be happier. It's easy to upload photos and adjust pricing through POS. The technical support is always available to resolve any issue or just answer a question. Processing orders from placement to shipping is seemless with IA Modules. I would highly recommend them especially to Quickbooks POS users.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Reduced Time to Market and cost of Site redesign and QuickBooks integration
michael@swofmb.com 
Overall Rating:
 
[04/24/2009]  Our old website was developed on an open source platform, and was not integrated with our QuickBooks (v. Enterprise 8.0 at the time). This caused tremendous bottlenecks in our order fulfillment process, as we had to allocate considerable amounts of time for manual processes, such as data entry and verification of available inventory. In order to grow our business (Sales), increase our Marketing efforts (through Search Engine Optimization/Marketing), lower our costs of doing business, and consequently be able to process more orders we knew we had to use technology more effectively. Our first project was to overhaul our ecommerce Sales Channel in two ways. The first project we indentified was a redesign and complete overhaul of our Website. Pursuant to this project we would then look for solutions to integrate the new website with our QuickBooks Application. I was at first, skeptical at my first look at the IA Modules platform, which promised to accomplish both of my projects (redesign and overhaul plus QuickBooks integration), especially for the nominal monthly fee, and money back guarantee. We moved forward however, and are highly satisfied with the entire project. Not only are the tools IA in the Control Panel very intuitive and easy to use, but the integration with QuickBooks is extremely tight! I am convinced we have save months of time and dramatically reduced our time to market with our new Website! We even upgraded from Enterprise 8.0 to Enterprise 9.0 with no trouble with our IA Modules installation. It was a simple process of opening a Chat Session with the Support Department, and they were able to remotely make the changes needed to our system to accommodate the upgrade. To top all of this, the intrinsic Search Engine Optimization Tools available to us have allowed us to optimize our new site, helping us reach our goal of becoming more Search Engine visible, all through the Control Panel!
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Capabilities and Flexibility trump others
Great! Highly Recommend! 
Overall Rating:
 
[07/23/2008]  I have worked with many of the other companies that claim that they "integrate seamlessly with Quickbooks." However, the reality is complex and there is no out of the box solution that works for everyone. IA Modules has a great set up that is flexible to our needs. They are willing to work with us to get the exact set up that we need and the system is very flexible. They have templates for simple sites but they can be tweaked to fit your needs. We recommend them after having tried with at least four other companies with the same claims. And, the time saved in having to manually enter orders is huge!
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

recommendation
Nicky 
Overall Rating:
 
[07/23/2008]  We have a retail store and a website. IA Modules makes it easy to upload pictures etc to the website and sync it to Quickbooks. While there have been a few glitches along the way, for the most part, the immediate service has been quite good. The online tech support makes it easy to troubleshoot problems and minor ones can usually be fixed right away. I would recommend IAM.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Best Quickbooks sync, great SEO and support.
silk@plumridge.com 
Overall Rating:
 
[02/14/2008]  We were looking for an ecommerce solution that was fully customizable and offered a seamless integration with QuickBooks Enterprise. IA Modules met our needs and exceeded our expectations. The design team solved our complicated product costing issue and created custom rollover graphics to our specification. We built our site with almost 2000 SKU's in a record 20 days. Our SEO has improved dramatically. In one case we moved to position three on Google. We like the multi storefront capability that lets us run a wholesale and a retail website from the same database.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

IAM ECommerce Product
jamara@pumpkinheadkids.com 
Overall Rating:
 
[09/10/2007]  This product has been outstanding for us. It has completely automated our uploading of imagery and items to the web store and allows us to focus on the brick and mortar store while still maintaining a current web store. I strongly recommend it. We have seen a dramatic increase in our sales with the confidence that the inventory reflected on the internet is current and that buyers shop with ease.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

A Great Solution Today & Tomorrow!
kevin@abitoftack.com 
Overall Rating:
 
[08/03/2007]  When we decided to have a web store, having the inventory match between the retail store and web site was paramount. We looked at numerous possible solutions, but once we looked at IAModules the decision was easy. Set-up: It has a reasonable startup cost, the hosting was installed quickly and the initial training followed very shortly there after. From a technical stand point we had a web store in less than a week. What prevented us from launching our site was inventory integrity issues (our own doing). We did have some issues with the merchant account setup and integration (not IAModules fault), but to IAModules credit they tirelessly worked with us to get the issues identified and resolved, even camping out on a conference call for an entire morning. Design/Layout: IAModules provides a great deal of flexibility in the realm of design and layout, I had little trouble customizing the site to suit our desires. Technology: The use of XML and XLS is new to us, but after a little research and education it is not hard to see the advantages it offers us today and in the future. Some of the other solutions we looked at used antiquated or dated technology and/or methodology. Having a solution that we felt confident we would not outgrow or limit us in the future was critical to our long term strategy. Features: IAModules has a great set of base features, and is constantly adding new features. Having had some experience with other web stores I was elated when I made a suggestions and saw them developed and implemented. One feature was even done while we chatted, granted this was very basic and I have not doubt that they will polish it in time. This kind of responsiveness is invaluable. Support: I have been very happy with the support, both chat and ticket support. The staff is always professional and friendly, never short or condescending. If they don't immediately know the answer, they are always proactive, offering suggestions and ideas, even offering samples, all targeted at finding an answer. Overall we are very satisfied with IAModules and believe we have selected a product that will continue to serve us well as our site/business grows in both volume and sophistication. -- Web Designer, A Bit of Tack
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Unhappy
Rodger Marjama (real name) 
Overall Rating:
 
[07/14/2007]  Coming new in to retail from 5 years online sales we needed someway to tie online and in-store inventory together. Contacted IA Modules before buying QuickBooks POS and they promised us this was no problem. As we had a website up and working, we only wanted to interface to our POS for inventory, but this turned into a very big deal shortly after we signed up and paid in. Can't go into details as it is far too much to say here. But I will say over the course of 2 months of suffering though total site down time and promise after promise of our website getting done prior to our very expensive ads coming out, we were totally let down with no way to even process orders online. A month or so later we were still not up and we had to fire IAM and go to another source for help -- My son. He put up a fully functional website and we got back online. Still not tied into our stores inventory... Just to scared to give another company the chance to cost us another big chunk of money for nothing. BTW, lost over $1,500.00 directly to IA Modules and not even an apology, let alone a refund.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

 

Write a Review

Share your thoughts about this software application with others.
 
Write a Review