Service Was the Worst
The D 
Overall Rating:
 
[11/05/2009]  Had many many issues with service, most tickets sat for months at a time. When I would finally get the nerve to check up on unfollowed up or unresolved issues, they would say they thought it was all fixed...which necessarily meant they were talking out of their backsides. By the time we replaced them 2 years later....they were the last to find out. Until and unless they commit to service...stay AWAY.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

NO support !!!!!
robrrdist@bellsouth.net 
Overall Rating:
 
[10/30/2009]  After over 5 yrs we were tired of the problems. The Amazon sync works. BUT if you have a problem you are on your own. There is little to no support. The couple of support people that do work there are not able to do much as the owner is the only one that can fix any problems and he is NOT RETURNING CALLS or fixing ANYTHING. So bottom line Buy this only if you do not need support.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

POOR service- empty promises
amiel@rescueforever.us 
Overall Rating:
 
[10/02/2009]  There is no way to get good service with IAModules. They offer development services, but are unable to answer a call. I have placed many calls to their staff and president, all unanswered at present. They are still answering tickets for us from July.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

IaModules has horrible service
Not a fan of IAModules.com 
Overall Rating:
 
[09/16/2009]  This company completely ignores me now that I have signed up with them. I create help tickets that never get answered. I sit on "Live Chat" with two techs, and both will disappear after over an hour of time chatting. I once sat on live chat for six hours only to be disconnected.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Poor Technical Support
Mixed 
Overall Rating:
 
[07/19/2009]  Technical Support is extremely slow getting back to you. Very buggy. To edit template must have XSL and XML knowledge and either Dreamweaver or Visual Studio 2008 knowledge. However, The shopping cart works great, but some parts of the control panel dont work sometimes. A lot of java servlet errors in the jsp code.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Poor Support and Many Bugs
water 
Overall Rating:
 
[07/16/2009]  IA has a lot of great features, but a lot of bugs to work through. When you reach out to Support for assistance, they take too long. I do not feel that their staff is putting the customer first nor looking to continuously improve their program. The Sync does work wonderfully. Having your orders downloaded into Quickbooks is a huge time saver.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Product is good but support is not
No Support 
Overall Rating:
 
[06/22/2009]  I chose IA's product to integrate our online store with our QuickBooks Point of Sale. The product does integrate well and has some powerful features. Unfortunately, there have been quite a few glitches along the way, and they seem to keep showing up. Their support system is poor. The only first level of support they have is via chat sessions. This makes every support incident 3 times longer than it has to be. If I could call someone and talk with them for 5 minutes, we could all get more accomplished. Also, whenever I use their support ticket system to create a ticket, it takes weeks to get the issue resolved. A current ticket of mine is unresolved and it has been 3.5 weeks. Not a single response from them yet. Their product can be powerful but because of their poor support and lack of communication with clients I cannot recommend their software at this time.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

IAM - Not the best bet
fraZZled 
Overall Rating:
 
[05/27/2009]  We’re in the process of setting up a store with IAM. The tech support is terrible as is the documentation. Half of what’s promised isn’t available yet , or coming in a future update. If you’re an expert with xml and very proficient with heavy code you’ll probably do fine. I’ve got several years of web design and numerous site under my belt and I’ve had to try and get several issues resolved thru tech support, many times waiting several days to get a half reply which doesn’t help me at all.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Never made it past pre-sales
Stephen 
Overall Rating:
 
[05/26/2009]  After reading some reviews here, I thought that I might be a bit more savvy with web skills and perhaps I would see if this system worked for me. After 3 minutes "on hold" with virtual pre-sales chat customer service, I am switched to a message saying that nobody is available. Sorry, but if you don't have enough people to man your sales desk, I can't imagine what tech support must be like.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

IA Modules and Amazon Sync For DepotEco 5 Stars!!
Depoteco 
Overall Rating:
 
[05/19/2009]  We (Creative Productions) have been with IA Modules now since early 2005. In the last 2 years we sold our first very successful web store and started up a new Green Products based web store. Our next step was to integrate our Web site with Amazon.com. After discussions with the Owner of IA Modules we were able to integrate all of our QuickBooks operations with our Amazon store front and our Web site! Now our entire Amazon orders are placed in QuickBooks for us saving about 20 minutes per order! That's a huge amount considering we process over 100 orders a day. Just from Amazon... Once IA Modules knew what we needed they were able to get our QuickBooks account integrated with Amazon and our IA Modules Store. This is Awesome. The Folks at IA Modules really know there stuff. And yes it can take some time to get setup. But it’s well worth it. It’s also worth the cost. We now can process endless orders so our growing Co. can continue to grow! IA Modules is 100% on track. We recommend them to anyone that is truly serious about online E-commerce, with or without Amazon integration. The Amazon integration just makes it easier to compete in the ever growing world of online e-commerce shopping. Check out IA Modules if you are looking to start or perhaps improve your Online E-commerce web site. They are 100% Honest and a Straight up Co. ***** 5 Stars for IA Modules. Again :) Thanks IA Mods.

Matt Williams
CEO Creative Productions
Depoteco.com
eneloopstore.com
eneloopstore.pro
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

IA Modules the perfect fit for Hood & Company
davidmiles@hoodandcompany.com 
Overall Rating:
 
[05/01/2009]  IA Modules has been hosting our online shopping cart for over a year now and we couldn't be happier. It's easy to upload photos and adjust pricing through POS. The technical support is always available to resolve any issue or just answer a question. Processing orders from placement to shipping is seemless with IA Modules. I would highly recommend them especially to Quickbooks POS users.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Reduced Time to Market and cost of Site redesign and QuickBooks integration
michael@swofmb.com 
Overall Rating:
 
[04/24/2009]  Our old website was developed on an open source platform, and was not integrated with our QuickBooks (v. Enterprise 8.0 at the time). This caused tremendous bottlenecks in our order fulfillment process, as we had to allocate considerable amounts of time for manual processes, such as data entry and verification of available inventory. In order to grow our business (Sales), increase our Marketing efforts (through Search Engine Optimization/Marketing), lower our costs of doing business, and consequently be able to process more orders we knew we had to use technology more effectively. Our first project was to overhaul our ecommerce Sales Channel in two ways. The first project we indentified was a redesign and complete overhaul of our Website. Pursuant to this project we would then look for solutions to integrate the new website with our QuickBooks Application. I was at first, skeptical at my first look at the IA Modules platform, which promised to accomplish both of my projects (redesign and overhaul plus QuickBooks integration), especially for the nominal monthly fee, and money back guarantee. We moved forward however, and are highly satisfied with the entire project. Not only are the tools IA in the Control Panel very intuitive and easy to use, but the integration with QuickBooks is extremely tight! I am convinced we have save months of time and dramatically reduced our time to market with our new Website! We even upgraded from Enterprise 8.0 to Enterprise 9.0 with no trouble with our IA Modules installation. It was a simple process of opening a Chat Session with the Support Department, and they were able to remotely make the changes needed to our system to accommodate the upgrade. To top all of this, the intrinsic Search Engine Optimization Tools available to us have allowed us to optimize our new site, helping us reach our goal of becoming more Search Engine visible, all through the Control Panel!
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Capabilities and Flexibility trump others
Great! Highly Recommend! 
Overall Rating:
 
[07/23/2008]  I have worked with many of the other companies that claim that they "integrate seamlessly with Quickbooks." However, the reality is complex and there is no out of the box solution that works for everyone. IA Modules has a great set up that is flexible to our needs. They are willing to work with us to get the exact set up that we need and the system is very flexible. They have templates for simple sites but they can be tweaked to fit your needs. We recommend them after having tried with at least four other companies with the same claims. And, the time saved in having to manually enter orders is huge!
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

recommendation
Nicky 
Overall Rating:
 
[07/23/2008]  We have a retail store and a website. IA Modules makes it easy to upload pictures etc to the website and sync it to Quickbooks. While there have been a few glitches along the way, for the most part, the immediate service has been quite good. The online tech support makes it easy to troubleshoot problems and minor ones can usually be fixed right away. I would recommend IAM.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Best Quickbooks sync, great SEO and support.
silk@plumridge.com 
Overall Rating:
 
[02/14/2008]  We were looking for an ecommerce solution that was fully customizable and offered a seamless integration with QuickBooks Enterprise. IA Modules met our needs and exceeded our expectations. The design team solved our complicated product costing issue and created custom rollover graphics to our specification. We built our site with almost 2000 SKU's in a record 20 days. Our SEO has improved dramatically. In one case we moved to position three on Google. We like the multi storefront capability that lets us run a wholesale and a retail website from the same database.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

 

Write a Review

Share your thoughts about this software application with others.
 
Write a Review