Your technicians will have in-field access to back office information. Field technicians can access customer information such as name, address, billing address, and customer notes. Your techs will also have access to complete dispatch, service history, and equipment information to include warranty and serial numbers. Users can create an invoice in the field, capture signatures on the PDA, print invoices, use barcode scanning for inventory, and wirelessly send the information back to the office and receive their next call. IDN Gold Developer.
ESC’s Mobile Technician software can connect to the office using a cradled synchronization method or utilize a wireless internet connection. Technicians will be able to track job travel, start and completion times for jobs. This information is then stored and sent back to the office computer for cost calculation.
Technicians will be able to receive payment from the customer use full signature capture and invoice printing in the field. Payment methods can be cash, check or credit card. This information is passed to QuickBooks once verified.
For over 20 years we have been developing service management software to meet the needs of a multitude of industries. The following is a small sample of industries successfully using ESC: Heating & Air Conditioning (HVAC), Plumbing, Appliance, Electrical Contractors, Mechanical Contractors, Locksmith, Maintenance Facilities, Lawn Services and Pool Services, to mention a few.