ProAdvisor Review
Read a products review conducted by our team of QuickBooks Certified ProAdvisors. Certified QuickBooks ProAdvisors are independent CPAs, accountants, bookeepers, computer consultants and more, who have completed a comprehensive curriculum and now help businesses get the most out of their QuickBooks software.
Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 7.34 |
|
Overall Score |
| 6.93 |
|
Ease of Use and Reliability |
| 7.59 |
|
Technical Support and overall quality |
| 7.5 |
|
Customer Willingness to Recommend |
Customer review based on 50 surveyed on 06/25/2007
Customer Comments
Average Overall Rating:
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Works but not great. I would NOT recommend.
Boston Consulting Firm
Overall Rating:
[05/27/2009] We've been using this product for a few years now. We just need a simple T&E capture that imports to QB. We don't need any reporting. The product does what it is supposed to, but the website is incredibly slow, both for users and admins. There have been many times where a user submits time and it gets hung up and you have to start over again. Support is not great. We are looking for a new solution. I would NOT recommend this for anyone.
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One year later we are moving on.
jritson@aileron.biz
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[05/05/2008] We've been using EZTime for over a year but we are looking for another solution after multiple problems. We've had several instances of expenses sent from EZTime but not getting created in QuickBooks. Expenses with None as the client get dropped into the other if you don’t have a client called None in QuickBooks.
The Outlook integration is extremely buggy. It took six different activation codes before it would work right, and even then it's not smooth.
Documentation and online help are horrible.
Support has been responsive but not helpful.
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Finance Manager - Advertising Agency
Finance Manager
Overall Rating:
[02/14/2008] We have been using EZ Time for about a year now. We were told that this program is Mac compatible and it is but has a lot of glitches. Our employees use both Mac and PC so we've been able to see which platform has what glitches. If you use the service item option the Mac users tend to have that information deleted upon submission of their timesheets. When I called customer service I was told that an upgrade was to take place in August 2007...6 months later and it still hasn't happened. Now the system is converting our employees into vendors and therefore when the timesheet shows up for download it appears with no name and we have to track down the employee it belongs to and re-enter it.
My initial experience with this program was great. The price was perfect and it integrated with QuickBooks great. But after a year the integration isn't working so well and we are now looking for a new system to do all time and expense reporting.
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