Great Service from Damien at PDGSoft!
donna.lilly@gmail.com 
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[01/31/2012]  I am just finishing up a site design and development project using PDG Commerce for the storefront. The process has gone very smoothly, starting with a 3-way phone call with PDG Software tech support, my client and myself to go over all the details of my client's QB install. PDG Software tech support walked us through the process, worked with us to create a skin for us from our layout, got the QB connection set up and the products synched up, and overall have been very responsive to ALL of my questions and needs. We were able to use the trial period to get the products set up properly with images, customize the layout, add customer types, etc. At one point I ran into some issues with some custom scripting and Damien Milner with tech support really stepped me through it, I would have to say he went above and beyond what I expected. I appreciate that if I call them, I can actually talk with a real person right away, and when I email, I get a response quickly, from an actual person that I can reply to. Their general attitude is one of helpfulness and niceness and they seem to care a lot that the install be successful and their product work properly. I do recommend PDG Software and their staff of great tech folks to anyone implementing a commerce site connected with QB Premier. Smooth all the way.
 
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Marketing Director
Pete 
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[01/06/2012]  Our company has been successfully marketing aviation navigation products through online sales since 2000. PDG is the third shopping cart that we have used and is by far the best. The Quickbooks integration works very well with our fairly large list of products. The company provides excellent customer support through phone, email, and an active user forum. In the 8 months that I've been working with them, I have never been on hold with the support department for more than a minute or two. I have not had a question that their support department couldn't help with. It is rare to find a company that goes to such great lengths to provide excellent customer support.
 
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Webstore Sales Growth with PDG
Please Client 
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[11/18/2011]  We’ve seen tremendous growth in webstore sales since implementing our PDG website two years ago. The system integrates with QuickBooks processing software, which is essential for our business. The ability to easily run special offers has been a huge benefit. Without an html or programming background, the initial set up was a bit difficult, but the support staff was able to walk us through issues and also recommend a designer to improve the look of our store. Over time, we’ve learned a great deal about how to make changes to our site, update product information, run specials and more. It would be helpful if there was an easy to understand User Guide for people without html or programming experience, but when in doubt, we can always contact support and they guide us to a solution. We highly recommend the yearly premium support package. It is worth the investment. We are especially thankful for Damien, who has been our right hand PDG man. He is highly skilled, pleasant, patient and 100% client focused on every interaction. Anytime we have an issue or need to know how to do something, we call on him. He makes us feel secure with the program.
 
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PDG software and support
Ramzi 
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[11/17/2011]  About 2 years ago we began selling on line using Quickbooks Premier Retail to manage our inventory and sale. We quickly realized that we needed an interface which efficiently imported our order into QB as well as allowed for real time inventory updates. PDG was our solution. It does everything we need to manage an on line shopping cart store. The best part is probably the support staff -who all are knowledgeable and helpful. PDG is the best solution for an on line shopping cart / Quickbooks store. It truly works well
 
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PDG
sales@polarismarineelectrical.com 
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[11/15/2011]  We have been useing the PDG software with our QuickBooks Point of Sale for over a year now and find it to be a very good product, it always works and never has issues! It is very easy to make price and product changes in POS and then upload them to our site. If we need Tech Support they are always very easy to work with and explain everything in a manner we can understand. GREAT PRODUCT!!!
 
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PDG Ecom
sales@tmdvirtual.com 
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[11/10/2011]  I have used the PDG software for several client Ecom sites and find it to be an exceptional product, extremly easy to use and very reliable. The PDG support staff goes the extra mile to make sure any questions or issues are resolved. The PDG app is a direct inteface with QuickBooks or QuickBooks Point of Sale allowing you to control basic product info directly from your POS. You will not find a better product than PDG.
 
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PDG Shopping Cart - A store that works!
DCH 
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[11/10/2011]  We are a web design and hosting firm and have been working with the PDG Shopping Cart Software for over 10 years. We compared other online stores and this is the software that we chose to recommend to our customers. The newest version of PDG's Shopping Cart Software includes features that make an already user-friendly product even easier to use. The software is PCI-Compliant and compatible with Quick Books. Support is just a phone call away, or you can post to their message board to receive feedback from other customers that have used their products as well. Our customers love it!
 
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Website Magick and Phoenix Traders
wenmaster@websitemagick.com 
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[10/25/2011]  We have had a great experience with PDG E-commerce software and the Staff at PDG. Starting with the sales dept we talked to them for close to year and never received high pressure to buy today and the sales dept was extremely knowledgeable about the products and packages. When we got into installation and integration with the website the Tech support people were courteous, well trained and very fast about getting issues resolved usually in minutes. Overall I would rate PDG 10 in a scale of 1-10.
 
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Product is okay but Support absolutely stinks!!
Dan 
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[10/21/2011]  I spend a great deal of time working on configuration setup and customization myself and avoiding asking questions as much as possible but... I had to call them a few times to ask questions and the first time they were very friendly, I had to call 3 more times after that and all I got was attitude, smart ass answers and unfriendly and sarcastic advice. If you know it all buy the app, if not, don't count on any kind of help from their side. Documentation is also incomplete and out of date with their current version, you got to be a rocket scientist to understand the existing docs/videos.
 
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Does not support more than 1 tax rate
paul 
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[10/06/2011]  Caustic attitude by tech support, advises fraud to overcome inability to support multiple sales tax rates. If you want to do two tax rates you have to operate two non-integrated stores that can not share a common shopping cart. Then, since this cannot work from a customer point of view, they simply tell you to "Deal with it"
 
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President/Owner
admin@ultimatelooks.com 
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[01/28/2011]  Our company has been using PDG Commerce for over four years and feels this product and their customer support is outstanding. The product was extremely easy to incorporate into our website and is very user friendly. PDG customer support was there all the way to help and continues to give incredible friendly support. Their staff is extremely knowledgeable and willing to go above and beyond to help solve technical problems that may arise. I would highly recommend PDG to anyone needing a web shopping cart application.
Developer Response: Thank you for the positive review. We're glad you've had a positive experience with your PDG product. We work hard to provide a top tier product and excellent support.
 
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eCommerce
michael@wholesaleboutique.com 
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[10/22/2010]  We came to PDG Commerce from a "website as a service" vendor. When we realized we needed to increase our investment in our website platform, the PDG relationship made the most sense. I wanted to own the shopping cart software, and was not willing to invest any considerable amount of my time and budget into anything we were not going to own. Another benefit to PDG was that Commerce could sync with multiple Order Management / Inventory Applications. QuickBooks was our original back end application. We are adding Fishbowl Inventory to QuickBooks In 2011. PDG Support is excellent....no question that they have the best support team I have ever worked with!
 
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So easy you forget how to use it!
MES-MI 
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[07/21/2010]  The last time we had to do any maintenance on our PDG cart was Jan, 2010. We had to ask PDG to help us reset our password because we're in there so seldom, we forgot! Great Product!
 
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PDG at it's best
GFaust@FastTrackAccounting.com 
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[03/10/2010]  Wow! PDG and their support team are the best. The staff is knowledgeable, pleasant and very particular on the response time. I like to pick up the phone and call. I have never been on hold for more than 3 minutes. And the best part they have a website built in with their shopping cart which integrates with Intuit Merchant Service and QuickBooks software. It is been easy to learn, and customize it for my business. They also gave me ideas to implement and add our unique manuals on Manage Properties with QuickBooks to our current website. There is a learning curve in every software even QuickBooks, so take your time, call or email them with questions.
 
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