ProAdvisor Review
Read a products review conducted by our team of QuickBooks Certified ProAdvisors. Certified QuickBooks ProAdvisors are independent CPAs, accountants, bookeepers, computer consultants and more, who have completed a comprehensive curriculum and now help businesses get the most out of their QuickBooks software.
Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 8.65 |
|
Overall Score |
| 8.3 |
|
Ease of Use and Reliability |
| 8.76 |
|
Technical Support and overall quality |
| 8.88 |
|
Customer Willingness to Recommend |
Customer review based on 17 surveyed on 05/07/2009
Customer Comments
Average Overall Rating:
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Exceeded my expectations!
carterpestcontrol@aol.com
Overall Rating:
[01/02/2012] We were looking for software to add scheduling to our Quickbooks. We tried ServiceCEO a year ago but could never get it going. The folks at Smart Service did several one on one training classes with us and really held out hand. Ross was the trainer that we worked with and you would have thought that he owned a pest control business. He knowledge about our industry blew my whole office staff away. We had the software installed on our 4 computers in a matter of hours. Once we were trained, we went live on March 1, 2011 and it was such a simple process. We have needed help this year and when we call the help desk, someone ALWAYS ANSWERS LIVE! That's just way too cool. When was the last time you got anyone to answer the phone live? These guys know what their doing. And the support is always first class. We've had Smart Service almost a year now and I wouldn't run my business without it. We've grown by 22% this year and I can say it has a lot to do with Smart Service. Honestly the only con is I wish I would have made the switch sooner. Its a great product and a huge asset to my company. Great sales reps that listen to what you want the software to do. Great trainers that understand your industry and a great help desk that answers the phone when you need them. I talked to the owner Skip several times this year just to say thanks for the great product. He is really customer focused and it shows in his work.
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Do Not Purchase.
ksanford@sanfordtemp.com
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[07/22/2011] This product does not meet my scheduling needs and seems to shut out at least 15 times a day. Customer service for the company has not been able to figure out our problems in over a month. They have told me that it is something our company is doing keep referencing how much money they're putting into helping us. Our HVAC company is losing money sincce we are unable to schedule customers and it's 100* out.
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Easiest dispatching software on the market
Califorina
Overall Rating:
[04/18/2011] I purchased another software system 2 years ago and I could never get the thing up and running. I took all the classes talked with tech support I wasted thousands of dollars... THEN I found smart service This is the easiest dispatching software on the market, from sales to tech support ya'll are off the charts!! Thank you for making my life easier!
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