ProAdvisor Review
Read a products review conducted by our team of QuickBooks Certified ProAdvisors. Certified QuickBooks ProAdvisors are independent CPAs, accountants, bookeepers, computer consultants and more, who have completed a comprehensive curriculum and now help businesses get the most out of their QuickBooks software.
Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 7.69 |
|
Overall Score |
| 6.96 |
|
Ease of Use and Reliability |
| 7.6 |
|
Technical Support and overall quality |
| 8.5 |
|
Customer Willingness to Recommend |
Customer review based on 15 surveyed on 10/20/2008
Customer Comments
Average Overall Rating:

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Successfully managing operations with EDI, barcoding and mobile technology using ACCTivate!
Pet accessories importer
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[06/29/2009] Our company uses EDI to do business with over 25 stores and within our 500,000 square foot warehouse we manage over 11,000 bar coded locations. ACCTivate! has helped us manage these specific operations as well as our business overall.
Now that we’ve integrated ACCTivate!, which has automated more steps involved in the process. Orders go into ACCTivate! directly and there is no need to key information into the system.
Implementing EDI was simple as well. We connected to over 20 EDI trading partners in one day and the process was transparent on our side. We provided information, there were some tweaks here and there and we were up and running by the afternoon the same day.
For our mobile needs, ACCTivate! Mobile allows us to manage our inventory more accurately and has taken a heavy burden off of some of our processing staff.
With ACCTivate!, we have experienced substantial time savings and improved accuracy in several areas of our business.
Also, all of our information is in one system since it integrates with QuickBooks. Prior to ACCTivate!, we managed our business in QuickBooks and another inventory system separately. Managing the data between two different systems and trying to balance it out was a headache.
ACCTivate!’s integration to Crystal Reports for reporting was one of the reasons we chose ACCTivate! over a competitor. I like that all the information is stored in one database and can easily be brought up for reporting. This is a major improvement compared to storing information in spreadsheets as we did before.
Being able to customize based on our business model is also a plus. I like the custom fields — a lot of other systems we looked at didn’t have custom anything.
We are also very pleased with the customer service and support. The staff is very responsive. We get the courtesy, knowledge, know how and patience we deserve that we didn’t get with our old system.

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Great value and helpful support
BJ
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[06/23/2009] We used multiple small programs before finding ACCTivate! and we've found ACCTivate! to handle everything we needed and then some. The CRM and purchasing features are really great. The support people are really helpful and have been great to work with. We continue to be very happy with ACCTivate! and if you are looking for inventory software that also improves managing your business, we recommend you try ACCTivate!

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ACCTivate!, a tremendous time efficiency for our manufacturing business
Tina
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[06/18/2009] We are a chemical manufacturer and have found ACCTivate!’s simple manufacturing capabilities simple and user-friendly. We’re lot-based, so you go in and do your assemblies; pull your raw materials and it gives you a selection of all the lots and how much is available for you to draw from and it immediately updates all your inventory. It’s doing the manufacturing so we can get all the costs rolled into the cost per pound or cost per set.
ACCTivate! has really benefited us in a number of areas from efficiency to just better inventory planning and purchasing. Prior to ACCTivate! we managed inventory manually in Microsoft Excel, used Microsoft Dynamics for business management and handled financials in QuickBooks. Microsoft Dynamics was way too complex for us because we are a smaller organization. ACCTivate! fit our needs for our business size and the resources we have.
ACCTivate! was simple enough to be trained on, to populate the data that we needed and integrate with QuickBooks, so that we could get up and running on limited money and limited people. We don’t even have a full-time IT person on staff, so we needed something that wasn’t so technical.
Before ACCTivate!, we only updated our inventory once a month, did a physical count, and had a final inventory. We also couldn’t really do any kind of analysis, so it was hard to determine purchasing needs.
Overall it’s just been a tremendous time efficiency and I know that’s only going to continue to improve. Even from where we were a year ago to where we are now, it’s a complete transformation.

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Disappointed
Office Manager
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[06/15/2009] We were not impressed with Acctivate. Support was poor. You may email them for free (as long as you subscribe to their service plan) but the response time can be a few days. And they charge $125 hourly for support calls even if you do have the service plan. The functionality of the program isn't all that good either. There are far too many key strokes to accomplish simple tasks. Personally, I do not recommend this software. However, they have new software out that may have alleviated this problem.

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Managing business operations worldwide with ACCTivate!
Kristan
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[06/15/2009] We have been using ACCTivate! since 2005 to manage our fashion and home accessories business.
ACCTivate! has successfully allowed us to manage our business operations worldwide. We handle distribution in the U.S. and our product design and manufacturing is based in Kenya, Africa. In the U.S. we enter orders in ACCTivate!, Kenya prints the orders out using the system, fulfills the orders and ships the finished product to the United States.
ACCTivate! also enables us to have a virtual office for every one of our sales representatives across the United States since all the information is accessible within one system.
From the start we have received quality support from the ACCTivate! team and are very impressed with how smoothly our QuickBooks information synchronizes with ACCTivate!.
We plan to expand are market to other countries and know that ACCTivate! will be able to handle our growth and continue helping us manage our operations.

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ACCTivate! has at least doubled our productivity
Shelia
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[06/12/2009] We’ve been using ACCTivate! since 2006 to manage our home décor and furniture business. We started with QuickBooks and tried to make it work for us. It was great for financial information; however, it quickly became apparent that we needed a better way to handle customers, orders and inventory.
We also needed a fast and integrated way to process credit cards and a system smart enough to coordinate it all because we were getting to the point where we were going to hire someone full-time just to process credit cards.
ACCTivate! was the perfect match for our needs. ACCTivate!’s standard integration to QuickBooks Merchant Service credit card processing solved our credit card issue as well. We simply enter the credit card in ACCTivate! and it is automatically processed online.
We have also seen dramatic improvements with our customer relationship management. With ACCTivate!, I can quickly see any action item like a customer service issue or complaint that we’re working on. I’m never caught by surprise anymore.
The productivity gains from ACCTivate! have at least doubled our productivity. If we kept going the way we were, we would have needed at least one more person on staff. So in that respect, ACCTivate! more than paid for itself. It does everything that we need and is very adaptable for a wide variety of businesses.

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Sucessfully managing the retail of live saltwater fish in ACCTivate!
Tri
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[06/11/2009] We are a retail store that specializes in salt water marine life and aquatic supplies. Every fish we have is maintained in ACCTivate! as a product with its own unique Product ID and if we lose a fish we’re able to simply perform an inventory issue transaction.
The standard reports ACCTivate! provides are very useful as well. As a retailer, it’s great to view our sales margins and open orders to see what we’ve sold for the day. ACCTivate! provides that information in their Product by Product Class and Open Orders reports.
We can also do counter sales. When a customer is ready to purchase, we just enter a sales order for those items, release the order for invoicing and print the invoice for the customer.
ACCTivate! works great for our retail business

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Not a true inventory system
distributor
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[03/04/2009] The software is good but not a true inventory system.
Huge setback is only allowing a single UOM for products, which is inventory 101. User interfaces are cumbersome and slow. Over the past 2 years I have seen no upgrades of significance.
I understand a new version (major update) will be released, although they cannot tell us when or what features will be added.

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