General Manager
andrew@mentoringminds.com 
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[02/25/2009]  Legrand CRM has allowed our company to take a major leap forward in how we manager our customer relations. We interact with over 140,000 prospects and 30,000 customers a year having our Customer Service, Billing, Sales and Marketing team all using this one database allows for the departments to support the activities of other departments and provide a consistent message and high level of service to our prospects and customers. Legrand's ease of search features allows us to lookup the prospect / customer up in a matter of seconds when calling in, and have access to all important information, last contact, QuickBooks sales trx data, even what marketing pieces they have received and / or responded to, not only does this allow a high level of service but allows us to craft a message based on how the customer is reacting to our engagements, i.e. when they responded, what products they are interested in, etc.
 
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Sales Support Manager
Mason Douglas 
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[06/09/2008]  My company just failed with a HUGE CRM implementation. They tested a hosted solution and finally landed on Legrand CRM. The Outlook & QuickBooks integration pays for itself quickly. I no longer have to create Crystal Reports to get financial history reports for managers. This makes both our jobs easier. Their tech support is also good. I also like the way it captures my web leads!
 
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Revolutionizing Organization!!!!
Wayne C 
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[05/15/2008]  A GREAT TOOL!!! Legrand CRM has brought organization to the next level in our company and given us a tool that has virtually eliminated the disconnects we once had. It's such a robust tool; I don't know where to start with the accolades. In business we are all required by necessity to be multitasking geniuses, which many people, no matter how hard they try, fail miserably at. Legrand provides an environment that makes multitasking seem like a trivial matter, which allows us to focus on the income producing core of our business. Managing every aspect of customer contact and internal company communication is simplified and accessible at the click of a button. With just one click we have historical access to every customer/employee interaction, related QuickBooks financial transaction and all internal communications. We used to spend a lot of time following bread crumb trails ending in frustration and apologies. Now, everyone is informed and accountable giving credence to our professional image with our customers. I can honestly say our efficiency has quadrupled at a minimum and for those of you in business, add that to your bottom line. :) It'll bring a smile to your face. Isn't that what we're all striving for? :) Thanks Legrand
 
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Turbocharge QuickBooks
Charles Farley 
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[05/06/2008]  I had a problem. We were selling to customers without knowing their true value. Late paying customers were being treated the same as perfect ones. My best customers were virtually ignored. I now have a simple way of showing my employees who they are dealing with in Legrand CRM. We now sell only to those we want more repeat business from. The rep's also know who NOT to sell to. Everybody wins!
 
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Legrand CRM 5.0
O. Storm 
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[05/05/2008]  I recently switched to Legrand CRM from another product. Legrand adds a new dimension to my sales efforts. My reps now see the true financial picture of our clients. So many CRM's claim to give a 360 degree view - Legrand actually delivers on this promise. I get financial, sales, support, Outlook data in one place!
 
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Extremely Helpful in Organizing business communications
jaclyn@amexclusive.com 
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[05/05/2008]  My small business purchased QuickBooks over the summer of 2007. However does not offer enough fields to keep track of all our contacts. Not to mention most knowledge of our customers was not in any database, but in the minds of our employees- with no central place to compile everything so that someone new could get a quick snapshot of what type of customer each is- Legrand solved this. Their campaign feature is amazing in organizing marketing efforts and truly allows one to easily analyze what works and what does not. It is extremely easy to create custom e-mail templates and send out personalized professional e-mails to customers, so it really looks like you are sending an e-mail to each person individually. In addition the link up with outlook has allowed me to keep my inbox organized, and to save all important communication for future use (before Legrand, I would have 100s of e-mails that I was afraid to delete in case I would somehow need them in the future- now I simply transfer these e-mails under the specific company/contact in Legrand, and I can delete them in outlook...not to mention when I DO need to refer to them, it is much easier to find in Legrand!) Overall this is a wonderful solution. Easy to use, support is very responsive, I'm extremely confident that my company will realize a great return on our investment in Legrand.
 
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Excellent service!
Leslie 
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[04/29/2008]  In my experience, the Legrand staff will go above and beyond for their customers in every way. We have had nothing but knowledgeable and helpful support while learning how to operate the Legrand software. We are VERY impressed! Thank You!
 
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VP Operations
jacob@dstyleinc.com 
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[04/25/2008]  Legrand CRM is a great tool. Functionality is robust, well designed and easy to follow the numerous menus and options. Once configured to own needs, own terminology and particular requirements, users can easily perform all tasks. Software provides excellent contact management, great customer service issues' reporting, follow up and tracking. The accounting and Item Tracking links to QuickBooks work seamlessly and keep both systems synchronized. Task assignments are placed in central calendar, and their completion can be easily monitored by all users, and verified by management. We've just completed their on-line training, which was well designed and clearly taught. We’re taking full advantage of all the capabilities within the software, and increasing our productivity, our customer service quality and our response time. Legrand Service response and Software support are prompt, efficient and professional. We highly recommend this program.
 
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