Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 9.2 |
|
Overall Score |
| 8.77 |
|
Ease of Use and Reliability |
| 9.38 |
|
Technical Support and overall quality |
| 9.45 |
|
Customer Willingness to Recommend |
Customer review based on 11 surveyed on 08/23/2007
Customer Comments
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Fantastic Product - Saves time and improves accuracy
QCommission Review
Overall Rating:
[10/13/2009] My company has a complex commission payout system. First, we pay on gross profit only, secondly there is a tiered structure to the commission levels based upon YTD sales, thirdly we don't pay out until the invoice is collected and finally there are numerous expense types that post against the sales rep's commission payout.
When we developed this system of paying commission, we were forced to create all types of custom spreadsheets, numerous custom reports in Quickbooks and we spent hours preparing the commission statements. As we are a small company with limited resources, spending hours per month calculating commission statements was certainly not desirable. We decided to give QCommission a try.
We have been using Qcommision for 3 months now and I must say that the time spent calculating commissions has been reduced to almost nothing. Basically I just import the data from Quickbooks and QCommission takes care of the rest. Seconds after the import is complete, I am looking at the commission statements for all of our sales reps.
Additionally, the QCommission team worked extensively with us to customize our calculations and commission statement to tailor perfectly with our current business process.
Anytime I have needed help setting something up, they have been more than accomodating, spending the time that I require to make sure that I have the program working perfectly.
I highly recommend this product if you are paying sales reps on a commission basis. Now that I'm confident that we are getting our commission payouts correct (and our sales reps are too!) I'm ready to add as many salespeople as I can find!
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Customer Review
Home Appraisals, Inc.
Overall Rating:
[07/30/2009] QCommission took the time to understand my business and needs. They worked with me to customized QCommission to work with my QuickBooks. I now can track commissions with ease. I was so happy with the job that they did that when I needed another solution for my business I contacted them regarding their QXchange product.
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QCommission
TS
Overall Rating:
[12/01/2008] We've been looking for a software package for commissions for some time. QCommission is extremely flexible and allows a variety of different sales commission plans with tons of reports. The support staff was great; we had some minor data issues they helped us sort out, and we were up and running pretty quickly. I'd highly recommend this program not just for the features, but also for the quick and responsive support from Cellarstone.
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