ConnectWise PSA is business automation for IT Solutions. It provides the same benefits as the ERP systems purchased by large organizations, but at a price that does not make you cringe. These solutions are designed specifically for organizations that are services-oriented, project-based and human resource intensive.
ConnectWise PSA is a suite of modules that support all processes in your IT Solutions company, available as a premise-based or hosted solution. This is a web-based solution.
Functionality:
- CRM
- Opportunity Management
- QuoteWerks Integration
- Marketing Campaigns
- Sales Orders
- Purchasing
- Inventory
- Service Ticketing
- Help Desk
- Email Connector
- Project Management
- Knowledgebase
- SLA Management
- Customer Portal
- Managed Services Integration
- Configuration Management
- Time & Expenses
- Approvals
- Agreement Management
- Invoicing
- RMA Tracking
- Workflow
- Outlook Integration
- Accounting Integration
- ConnectWise Network
With the addition of ConnectWise Mobile even the most resource-intensive and time-sensitive aspects of your operations can be handled with unprecedented proficiency. A first for the industry, ConnectWise Mobile enables real-time mobile collaboration by arming your sales and technical staff with up-to-the-minute work schedules, service tickets, and timesheets via their cell phone or other compatible mobile device.
Major Benefits of ConnectWise PSA:
- Total service ticket workflow management from ticket capture and creation to invoicing upon completion of tasks.
- Flexible dispatch and scheduling to juggle multiple requirements and frequently changing priorities.
- Integration with outlook calendar (even on mobile devices) is automatic, so you don’t have to lift a finger and the information flows both ways.
- Easy-to-use tools to maximize resource utilization and skill optimization.
- Higher time and expense reporting compliance because it is easy to enter time and expenses when service tickets are handled.
- An automated behind-the-scenes workflow manager that keeps your overhead costs low and makes sure nothing falls through the cracks.
- Clients can initiate and monitor their service activity, which makes them happier and more loyal.
Why ConnectWise? We have been in the IT Solutions space for a quarter of a century, and so we have a deep understanding of the processes in your business and the cycles in our industry. We serve ONLY this industry, so our energy, research and development is focused.