Comments from Architectural Mailboxes
MD 
Overall Rating:
 
[09/27/2007]  The product helps by making order processing easier. Importing and exporting orders (with less line item and information entries) saves our company time and money. We are able to process more orders in a shorter period of time. The service for set-up, issues, etc. has been superb. Very helpful/resourceful. One issue we are having with a trading partner set up is producing their mandatory packing slip. Certain fields cannot be mapped and this would require our company taking the imported information and recreating it in other fields to supply the packing slip. I would like to see this issue resolved as we are trying to streamline all EDI processes through one provider, but may not be able to if a mandatory packing slip cannot be created.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Happy with TrueCommerce
EVP 
Overall Rating:
 
[09/24/2007]  We started using TrueCommerce for EDI in February 2007 and I've been very happy with the ease of setup, fees, and QuickBooks integration. The support has been good and I have considered the application and staff very easy to work with. The only relative weakness in the application and integration is that the application can be slightly less than intuitive to someone unfamiliar with EDI. The support staff more than makes up for this I'd say. Additionally, I don't know that there are a lot of integration staff members who are familiar with the QuickBooks plug-in, which can make getting support for those issues a little tricky, but TC is still good about getting back to you with a qualified resource fairly quickly.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

IT Manager
Lucas 
Overall Rating:
 
[09/21/2007]  TrueCommerce is great because it cut down our monthly costs by 80%! The cost savings and the easy integration made TrueCommerce the obvious choice. By being a QuickBooks partner, TrueCommerce has employed the best technological support staff for the integration of TrueCommerce and QuickBooks! They are very intelligent and know how to fix almost any situation that has come up for us. I really appreciate the multi-user (3 concurrent sessions) environment of the new Transaction Manager by TrueCommerce.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

EDI Operations
EDI Operations 
Overall Rating:
 
[09/20/2007]  We had been using our first copy of True Commerce for some years very successfully and needed a second EDI module for another customer. Our True Commerce tech representative worked very closely with us and our second customer to set up the second system on a very tight schedule full of changing specifications. We needed another third-party programmer to add some functionality to QuickBooks and True Commerce worked with him, also, to insure we had what we needed. Knowledgeable, competent, professional, determined to get it right and a sense of humor besides. Highly recommended.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Company's EDI Contact
Judy 
Overall Rating:
 
[09/20/2007]  True Commerce has helped us by seamlessly integrating our customers orders into QuickBooks, then turning them around and sending the invoices back to our clients in the same way. Without this integration, our company would not have been able to grow as fast as it has. It has enabled us to process our orders faster and provide a higher customer service to our clients.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

Controller
Mike 
Overall Rating:
 
[09/19/2007]  We were using a third party fulfillment house to accept our first EDI client - PetSmart. This was fine for a while, but as our company grew we wanted to obtain more control over the EDI process. I began searching on the web for an EDI provider when I found True Commerce. I realized very quickly that with its QuickBooks integration capability that this would probably work well for us. It couldn't have worked out better! After receiving a PO, I export it into QuickBooks and it converts it immediately into a Sales Order with no manual input. I simply print out the Sales order and give it to the shipping dept. for processing. I then do a transaction turnaround in Integrator which turns the PO into a invoice. The invoice is in the outbox until receiving shipping confirmation from the shipping dept. at which point I simply send the invoice to our customer. Sincerely,

Mike Woodruff
QuickBooks Pro Advisor
FURminator, Inc.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

EDI Coordinator
Happy EDI Coordinator 
Overall Rating:
 
[09/19/2007]  True Commerce has been a smooth transaction from the beginning to the present. You can be sure to find friendly, courteous and expedient assistance with all your needs be it setting up with a new trading partner to technical support. Support is almost always prompt and done in a manner to minimize confusion. Any time a situation has arisen (a rare instance to be sure) - True Commerce is always quick to remedy the situation. Thank you, True Commerce - our business thrives because your product helps make things run smoothly and efficiently.
 
  Ease of Use
  Features
  Quality
  Performance
  Support and Service
  Value

---

 

Write a Review

Share your thoughts about this software application with others.
 
Write a Review