Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 7.48 |
|
Overall Score |
| 7.19 |
|
Ease of Use and Reliability |
| 7.39 |
|
Technical Support and overall quality |
| 7.86 |
|
Customer Willingness to Recommend |
Customer review based on 59 surveyed on 06/25/2007
Customer Comments
Average Overall Rating:
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Very Useful Tool - By QuickBooks Proadvisor
gdeland@hotmail.com
Overall Rating:
[04/26/2007] General:
I think it’s for professional use. The end-user should plan on getting training from a ProAdvisor with relevant experience before using. It’s more functional than it is “pretty”. Be sure to limit your record import to around 4,000 records at a time (manual says something like this).
Advantages:
1. If you want to “rebuild” a QuickBooks file or start over, and want to get detailed history, this utility saves a lot of keyboard and development time.
2. The utility does not reject records as easily as other packages (it’s not as picky – a good thing).
3. Support was through email. I considered it responsive. Received help on the weekend, which was very helpful.
Disadvantages:
1. This product works best by going in chronological order for a given type of transaction (“check” for example). Once you’ve imported all checks for a date range, don’t do it again.
2. Don’t expect to search for “changed” transactions in an old file and import into a new file. For example, lets say you have 2 QuickBooks files exactly the same through December 2006. Go back and add a check in March, 2006 on the 1st QuickBooks file. The utility will not be able to grab the check from the 1st file and bring it to the 2nd QuickBooks file (it will grab all checks having the same date, doubling your data). The same would hold true on ‘changed’ transactions.
3. This utility works best with date cut-offs. For example, you would grab transactions after a given cut-off date. If you try to get transactions before the cut-off date, you will grab all of them, doubling your data.
4. There is no “link’ between invoicing and the sales order in terms of quantity. Assume you have a Sales Order for 1000 units. If you’ve invoice 500 of them, the utility will still show 1000 being open on the original Sales Order.
5. No payroll transactions can be imported; this is understandable.
6. No Inventory Adjustments can be imported.
Developer Response:
For disclosure, I am the developer of this progam and have the following comments about the disadvantags noted. The numbers below relate the reviewers comments
1. You don't have to limit transfers to just one transaction type at at time.
2. You can add that check in March and transfer just it. There are two ways to do this. You can filter by check number or you can filter by date added to the QuickBooks file instead of the transaction date.
3. See point 2 above.
4. A later version of the program, now transfers the net 500 invoiced items.
5. We have a different program that can transfer payroll checks (it imports them as regular checks).
6. Inventory Adjustments can be transferred. This was in versions 5 and 6 but not in an early release of version 7 which the reviewer apparently used. This is now in version 7 now.
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