By connecting the technician to the office and vice versa, HindSite captures critical information to get the most out of each service call.
HindSite provides the OFFICE with:
• Customer Resource Management (CRM) -- with unlimited custom fields and history right at your fingertips to provide even better customer service!
• Schedule -- color-coded, drag ‘n drop scheduling so the office is quick and efficient.
• Routing -- integrated through Microsoft MapPoint to cut down on drive time
• Work Order Management -- for tracking incomplete and pending jobs
• Asset Tracking -- tracks detailed history on each piece of equipment to provide reports per unit to customers
• Assessments -- Jobsite checklists and surveys for techs to fill out. Use them to make government reports fast and easy to complete.
• Maintenance Contracts -- to automate scheduling with recurring work days, set automatic repeat billing
• Accounting Interface -- to complete the paperless cycle along with estimates, timesheets, and even pre-paid contracts.
And the FIELD with:
• Detailed Schedule -- job notes and detailed customer information on every call
• Driving Directions -- provided via the Microsoft MapPoint integration, and GPS enabled (Coming soon!)
• Mobile Time Tracking -- techs time in to every job, in real time, for billing and payroll to help you control your labor costs.
• Parts Tracking -- record every part used, nothing left behind!
• Custom Reports -- collect any information: check-lists? equipment details? government requirements?
• Assessments -- Jobsite checklists and surveys for techs to fill out. Make government reports fast and easy to complete.
Our software, The HindSite Solution, uses any mobile devices, including smartphones, tablets, netbooks, older-model PDAs, and any other web-enabled device to track information in the field. This eliminates the need for paper work orders by placing the information on the device. No longer will you lose track of work orders, number of parts used, or the amount of time needed to complete the job, nor the time wasted trying to read technicians hand-written or damaged work orders.
Incentives for using our program include:
• Increased revenue
• More billable time per technician
• Standardization of your business practices
• Direct QuickBooks Interface
• Organized Invoicing System
• More personal/free time
At HindSite, we work with our customers to set-up the software to fit their needs. We provide training, support, and updates to all customers at no additional charge, because we believe in providing supportive, informative, and quality training to all customers. To ensure that our program is right for you, we offer a 90-day money back guarantee.