Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 8.75 |
|
Overall Score |
| 8.74 |
|
Ease of Use and Reliability |
| 8.6 |
|
Technical Support and overall quality |
| 8.92 |
|
Customer Willingness to Recommend |
Customer review based on 12 surveyed on 12/07/2007
Customer Comments
Average Overall Rating:
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Horizon Freight Lines Prophesy Review
satterm@horizonfreightlines.com
Overall Rating:
[11/12/2010] Prophesy Dispatch gives us a lot of functionality and a user-friendly interface, and it was very affordable. We used to do all of our dispatching on spreadsheets and whiteboards and it was tough to manage everything, but now our productivity is much higher and we’re each able to focus on our main responsibilities. For example, one person can manage all the rating while our dispatchers focus on dispatching and customer service. Their integration to QuickBooks Pro is easy to use and works great. Our A/R and A/P data is shared between Prophesy and QuickBooks so we never need to enter data in more than one place. On top of dispatching, Prophesy includes various standard modules and you can purchase optional ones as needed. We have modules for mileage and routing, fuel tax reporting, fleet maintenance, fuel card importing, and document imaging. All in all it’s great software and the people at Prophesy are always helpful.
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Ramona Marinescu-Logistic One Ltd
rmarinescu@logiticoneltd.com
Overall Rating:
[10/25/2010] We replaced our old dispatch software with Prophesy because it was much more scalable and we were able to integrate it with our QuickBooks software. We have everything we need right in the software so we no longer need to use spreadsheets and whiteboards, which is wonderful. Prophesy ties together our dispatching, accounting, safety, maintenance, and management teams, so it helps us to avoid miscommunication and takes a lot of the guesswork out of our daily tasks. It is also much easier to keep track of our load information and equipment, and we’re now able to handle all of our payroll in-house. We’ve become more efficient overall, so we are able to handle more of a workload with less effort and at a quicker pace.
Ease of Use
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