Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 8.75 |
|
Overall Score |
| 8.74 |
|
Ease of Use and Reliability |
| 8.6 |
|
Technical Support and overall quality |
| 8.92 |
|
Customer Willingness to Recommend |
Customer review based on 12 surveyed on 12/07/2007
Customer Comments
Average Overall Rating:
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VP of Operations
ammon@aaatransportation.com
Overall Rating:
[05/15/2009] We are a small trucking company with all owner operators (20) and a brokerage. We have used Prophesy with QuickBooks interface for 8 years and never have lost one bit of data. Once integration has been setup we never have had to change it. Prophesy support has always come though in my 8 years of prophesy with QuickBooks we only have had to call with minor bugs that get fixed in a very timely manner. We get the best of both worlds Custom Trucking Software plus the power of QuickBooks. I would defiantly recommend this product to all small to medium size trucking companies.
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Prophesy Software Review
dyann@unitedhauling.us
Overall Rating:
[03/17/2009] Prophesy Software has allowed us the ability to integrate with Quick Books. With the interface, all our accounts can be cross referenced in dispatch and accounting.
We are able to save our rates and quotes in this system. This saves dispatch and brokers time which allows for better accuracy and more efficiency.
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Pres. / Gen Mgr.
Bill@UtStepSaver.com
Overall Rating:
[12/01/2008] We purchased Prophesy 2 years ago & are currently looking for a replacement program. The software requires too many modifications to QuickBooks that interfere with the other side of our business currently running in QuickBooks. The software is "OK" at best for being user friendly. Support is not real expedient either for returning phone calls. On value it is only worth about 1/4 of what was paid. I must say I would not recommend this product to anyone using QuickBooks.
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