ProAdvisor Review
Read a products review conducted by our team of QuickBooks Certified ProAdvisors. Certified QuickBooks ProAdvisors are independent CPAs, accountants, bookeepers, computer consultants and more, who have completed a comprehensive curriculum and now help businesses get the most out of their QuickBooks software.
Customer Survey
The customer satisfaction surveys are web-based surveys sent to an IDN Developer's customer base. The survey is conducted and administered by an independent third party. Each survey consists of 32 questions about the company's product functionality, ease of use, technical service, and overall user experience.
| 9.28 |
|
Overall Score |
| 9.16 |
|
Ease of Use and Reliability |
| 9.34 |
|
Technical Support and overall quality |
| 9.32 |
|
Customer Willingness to Recommend |
Customer review based on 40 surveyed on 10/30/2007
Customer Comments
Average Overall Rating:

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150 Timetrackers and Growing!
Pediatric Therapeutic Services, Inc. (PTS), Conshohocken, PA
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[09/30/2009] PTS has worked with BigTime and the Edison's Attic team for over four years; most recently with a major customization. Their expertise and understanding of what our firm wanted to achieve was invaluable.
Post re-design, they have been most responsive with regard to handling the conversion issues, easing the transition for over 150 of our end-users.
I can't say enough about how helpful this team has been in getting our unique needs met. Love the software!

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User friendly, flexible, economical solution...A Must Buy!
krista.degidio@jkmed.com
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[09/08/2009] Increase revenue through accurate billings. That’s exactly what it did for us; revenue increased 35% the first year we started using BigTine. BigTime has MUCH better & more useful reports. Extremely Customizable. Helped us grow our business and helped with contract compliance. Too many positives to list!

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CFO
bryanr@excaliburgrpllc.com
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[12/23/2008] Our professional environmental consulting firm was struggling with integrating our timesheet hourly data with our QuickBooks files because we were creating over 100 invoices each month. All of our staff work from their homes in five states. Big Time offered an approach for integrating the hourly data with our QuickBooks files in a way that provided a critical QA/AC step before integration. During initial steps to implement Big Time on a company-wide scale, our staff found minor glitches in the software and what impressed us the most was the technical services by Edison's Attic to resolve the problems quickly and in all cases, individually. Big Time offers a sound method for tracking staff performance and the "Notes" function is extremely helpful in knowing what are people are working on. We intend to renew Big Time because we recognize its value for our company's performance.

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CEO ATS
CEO ATS
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[12/12/2008] We are an engineering firm that manages dozens of projects and 20+ employees. We found it very difficult using QuickBooks alone to manage timecards, expenses, and track projects in real time. BigTime has given our managers real time job information and has streamlined the time entry process. Tech support has been great solving any problems we have. Also, BigTime is constantly being upgraded and improved. I would highly recommend BigTime to anyone in our situation.

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Very customizable, very robust
System Administrator
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[11/05/2008] As the man who is charged with keeping the company's computer systems functioning smoothly, I am very pleased to have BigTime as our workforce management system. Its technical architecture is straightforward and robust -- which is important to me and to the nearly one hundred staff who rely on it to submit their timesheets every week. BigTime's control panel allows me to configure the system to accommodate staffers' varied and changing roles, and the open HTML and SQL empower me to customize it in the rare event that the HR department requests a feature that the software developers did not anticipate.

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BigTime Rocks!
SBS Denver CO
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[08/07/2008] BigTime has been a fantastic solution for our consulting team of 30+. We needed integration to QuickBooks, and a web portal to support remote staff for time/expense input and management of the system. We have been pleased with BigTime from day one. The user interface, performance (we run on VM) and the reporting capabilities have all been outstanding. Support from Edison's Attic has been great when needed - although the need for support has been rare.

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BigTime is a Time Saver!
DM, CFO of a NC IT Consulting Group
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[07/15/2008] Big Time has given the project managers and leadership of our firm the ability to have access to real time data in a simple, user friendly format. The tool’s flexibility and endless options have allowed us to customize each aspect to meet our business needs. We are thrilled with the easy of custom report writing. The staff of Big Time is very knowledgeable about the product and provides an exceptional level of training and guidance. The product is an incredible value for its cost and we feel we have already achieved a 100% ROI in man hours saved.

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Not Recommended for Australian Quickbooks
Disappointed Aussie
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[06/22/2008] We are a small HRM consulting firm and unfortunately we did not have a pleasant experience with it despite a reasonable level of BigTime support. Because of the time differences and no Aussie support this was difficult. After several months attempting to get it to consistently integrate with our two customer levels and Aussie QuickBooks, we gave up and found a much simpler web solution that at least downloads time consistently. And we have reverted to QuickBooks to process the invoices to Aussie requirements. Also beware your credit card is debited at the end of the trial whether or not you have agreed that the trial has been satisfactory.

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Finally my team can track time by project and it creates hourly payroll checks with Quickbooks!
Kate Spates - Image Marketing Concepts
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[01/24/2008] We love Big Time! Love how it communicates with QuickBooks… We can easily do payroll and our client billings from our time entry postings. It’s a dream! We used to have to submit time estimates for payroll using an excel document and there was a lot of unaccounted for project time as well re-keying into QuickBooks so that my project P & L's could be accurate. Now, payroll submission is a breeze and client invoicing is clear as can be! We can even write notes in Big Time for the specific tasks that were accomplished on the project, which help with any billing inquiry.
Our project billings are accurate and it keeps the employees honest and hard-working!
We also had a custom report created for our productions meetings and it works perfect and keeps everyone on track!
We have also had the occasion to contact support both in online chat & by telephone. We found the support team to be extremely knowledgeable and eager to help and solve issues.
Another satisfied client!

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