Intuit Marketplace

BigTime Rocks!
SBS Denver CO 
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[08/07/2008]  BigTime has been a fantastic solution for our consulting team of 30+. We needed integration to QuickBooks, and a web portal to support remote staff for time/expense input and management of the system. We have been pleased with BigTime from day one. The user interface, performance (we run on VM) and the reporting capabilities have all been outstanding. Support from Edison's Attic has been great when needed - although the need for support has been rare.
 
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BigTime is a Time Saver!
DM, CFO of a NC IT Consulting Group 
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[07/15/2008]  Big Time has given the project managers and leadership of our firm the ability to have access to real time data in a simple, user friendly format. The tool’s flexibility and endless options have allowed us to customize each aspect to meet our business needs. We are thrilled with the easy of custom report writing. The staff of Big Time is very knowledgeable about the product and provides an exceptional level of training and guidance. The product is an incredible value for its cost and we feel we have already achieved a 100% ROI in man hours saved.
 
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Not Recommended for Australian Quickbooks
Disappointed Aussie 
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[06/22/2008]  We are a small HRM consulting firm and unfortunately we did not have a pleasant experience with it despite a reasonable level of BigTime support. Because of the time differences and no Aussie support this was difficult. After several months attempting to get it to consistently integrate with our two customer levels and Aussie QuickBooks, we gave up and found a much simpler web solution that at least downloads time consistently. And we have reverted to QuickBooks to process the invoices to Aussie requirements. Also beware your credit card is debited at the end of the trial whether or not you have agreed that the trial has been satisfactory.
 
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Finally my team can track time by project and it creates hourly payroll checks with Quickbooks!
Kate Spates - Image Marketing Concepts 
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[01/24/2008]  We love Big Time! Love how it communicates with QuickBooks… We can easily do payroll and our client billings from our time entry postings. It’s a dream! We used to have to submit time estimates for payroll using an excel document and there was a lot of unaccounted for project time as well re-keying into QuickBooks so that my project P & L's could be accurate. Now, payroll submission is a breeze and client invoicing is clear as can be! We can even write notes in Big Time for the specific tasks that were accomplished on the project, which help with any billing inquiry. Our project billings are accurate and it keeps the employees honest and hard-working! We also had a custom report created for our productions meetings and it works perfect and keeps everyone on track! We have also had the occasion to contact support both in online chat & by telephone. We found the support team to be extremely knowledgeable and eager to help and solve issues. Another satisfied client!
 
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Easy to use and maintain
CEO, Clearwater 
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[11/16/2007]  BigTime has given us the flexibility to post time directly to QuickBooks with a few clicks. It is very well put together and simple to use and maintain. Highly recommend it. The support staff is very friendly and helpful. We have many BigTime users but only have the need to have a few QuickBooks users. This really benefits us from a software licensing perspective.
 
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Best in Class
Ann, Cowden 
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[11/14/2007]  As part of our strategic planning, one of our action plans was to change from a billing and time system we have used for the last seven years to one that will really meet our needs. After researching over 50 software options that claimed to integrate with QuickBooks, Bigtime is the only software that was versatile enough to meet all our interface and integration criteria. We put an implementation plan in place so our conversion from another application to Bigtime went smoothly and I don’t know why but I was amazed the first time I saw our data in Bigtime and it all made sense! Right out of the gate (the day after the conversion) it was time to bill for the previous month. There were a few glitches which are to be expected, that were quickly resolved. The staff loves Bigtime because it makes entering time so easy and because it is web based it can done from anywhere. The Project Managers who are responsible for billing love it because it has been customized for us and makes life so much easier down to generating management reports they depend on. I am the administrator and I love it because if I need anything help is only an email away.
 
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Did not work for us at all
Owner of 10-person Tech Company 
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[11/11/2007]  We are a small IT company; we do a combination of support and projects. This looked like a great fit for us, but the reality has fallen short. We gave up on this system in less than three months. Reporting is NOT real-time; a major issue for us because it wasted our time as we waited for reports to run. We were unable to get the cross-project reporting information we needed without customizations (extra cost). Also if you do not leave someone logged into the server at all times (a security no-no) you will receive a variety of errors and be unable to produce reports. There are other smaller items but these were our major issues. I will say the QuickBooks integration is quite good, and the interface, overall, is unintimidating and fairly easy to follow. The newest timesheet options incorporate AJAX technology, which further enhances ease of use. Our experience with support was inconsistent--sometimes we heard from them, sometimes we didn't. We requested escalation to management and that never happened either. We've received no follow-up since then and still have outstanding issues. Ultimately, we gave up and are focusing our efforts on a replacement system instead. This has been a painful lesson in lost productivity and wasted time.
 
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Business Manager
Wolf Technical CFO 
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[09/18/2007]  We are a forensic engineering firm, currently managing over 900 active cases and two large government R&D projects. Being web-based, BigTime gives our staff secure access from anywhere they can pull up a browser, a big plus for timely labor and expense entry. We have saved tremendous time and gained access to more information. This is very sophisticated product for the investment. Customer Service is excellent. I recommend this product highly.
 
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BigTime Continues on the Leading Edge
Utah Consulting-Engineering Firm 
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[09/17/2007]  BigTime has been a very valuable and useful tool for our company. It has provided us with a wide variety of features that give us the ability to track our projects with greater ease and accuracy. The support staff at BigTime is continuously working with us to provide better and more personalized upgrades and solutions.
 
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BigTime Scales Up, Scales Out
IT Director 
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[09/06/2007]  Back in 2006, our company had an increasingly far-flung staff of consultants, but we tracked time and expenses using cumbersome methods involving faxed-in spreadsheets. The HR and Finance departments could just barely keep up, and we knew that if we wanted the company to continue growing, we needed to move to a reliable, scalable, web-based system. Enter the BigTime application from Edison's Attic. The flexibility of BigTime's internal data structures enabled us to configure the software to "look like the business", and to reflect all of our project groups and their activities. We then executed a phased roll-out of timesheet tracking to 100+ staffers. BigTime readily absorbed the requirements and computing load of each new group. Subsequently, we activated the BigTime expense tracking modules -- and now they are used by all employees who travel, much to the relief of the supervisors and HR people involved in the expense-approval process. As our company continues to grow, BigTime serves us well as a strategically enabling technology. And because the expansion of the workforce has so broadened the task of disseminating important documents such as employee handbooks, PTO requests, and so on, we plan to activate the software's Library functionality later this year.
 
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Perfect Fit
hday@acmebusinessconsulting.com 
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[08/29/2007]  We recently rolled out BigTime for our 20 person consulting practice and have been very pleased with the results. From an administrative perspective the synching to QuickBooks Online has been SO easy. Our custom invoices look great and our A/R visibility is the best it has ever been. Paying expenses is so much easier and faster than in the past. Our employees have been very happy with the ease of time and expense entry. Where we have had challenges, we have been able to make quick adjustments ourselves and the support team at Edison's Attic has been very responsive to our concerns.
 
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Very helpful!
craig@carbondesign.com 
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[04/30/2007]  The BigTime support staff was very helpful and we were quickly able to resolve our issues. It's working well for us and we are using more of the program than ever.
 
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Extensive Features And Customizable
Office Manager 
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[04/02/2007]  We were still using Excel sheets as timesheets and for invoicing purposes when we finally hit the wall. Our agency had grown too much and too quickly and we needed to implement a bookkeeping and timesheet system as quickly as possible. We chose QuickBooks (without timesheet) and therefore required a timesheet tool that would integrate with QuickBooks. We decided on BigTime because we can host it ourselves and the interfaces of the software were easiest to navigate among the programs we evaluated. Our staff work remotely in the community with clients, so the interface of their timesheet is their connection to "the office". We also needed a timesheet application that would allow us to add lengthy notes in a convenient manner to each timesheet entry. We are extremely pleased with how well we were able to customize BT to suit our needs as a small agency. We are now using not only the timesheet features, but also the estimates features to track pre-approved hours for our contracts, the entire invoicing 'suite' (which is saving us hours every month), the library to store documents online and the array of available reports. The program is extremely versatile, and the tech support has been excellent in helping us navigate and implement the features as needed. Overall we're very happy with our decision, and we can only recommend the program.
 
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Big Time Implementation Success
Houston Consulting Firm 
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[02/01/2007]  I wanted to pass along our appreciation for the support we have gotten, and let you know that BigTime is being received very positively by the business users. Everyone is very pleased with the ability to track sales forecasts, project budgets, as well as easier time & expense entry. To quote our most skeptical consultant:

“I really like the way I can look at the projects (active and proposed) and the time entry is a definite improvement. This is going to be a huge plus in managing a project like ##### w/ multiple consultants (time, expenses, project communication...)”

Thanks again Big Time!!!
 
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The Best Solution in the Marketplace
edog 
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[01/10/2007]  The approach we took in picking a solution that would work with our existing QuickBooks software was to find a solution that would give us real time employee time tracking, job cost analysis, job progress tracking, and worldwide accessibility. After reviewing over 15 applications listed on the Intuit site we decided on Big Time because it met all of our needs and offered a hosted solution as well. Big Time has made our life easier; we are able to implement the functions as we need them and as our staff grows more comfortable using the application. The less "computer skills" an employee had the easier it seemed for them to pick up on how to use Big Time. Support of the product and our hosted setup has been excellent. The free tutorial online classes they offer on specific functions of the application have been very valuable. So far I have been through 2 product updates, each one improving on the previous release, it is nice to see that they listen to their users and have implemented their suggestions. So far Big Time has lived up to my expectations, I would definitely recommend this product to anyone. Eamon Daly Operations Manager Global Fire and Safety
 
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QuickBooks Online Users - BEWARE
Josh 
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[12/08/2006]  If you use QuickBooks Online stay away from this software. I have had this for 3 entire months now and I am on a first name basis with their support team. Their team is very nice but no one ever wants to be on a first name basis with software support. I don't even have enough room to tell you all the problems I have had with this software. Just believe me when I say don't waste $900 on this. You would have a better chance winning the lottery than having this thing work for you consistently without problems. The reports are way too limited. You have to be a genius to create custom report or they charge you a fee to do it for you. If you do estimates this isn't a friendly program for them and syncing with QuickBooks Online just doesn't work the same way it must with the desktop version. Because 9 times out of 10 supports answer for my question never works the first time. We usually spend hours trying to figure it out if they even can. Sorry to be a downer but this is not a good solution for Online users.
 
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BIGTIME
Jon 
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[12/04/2006]  We at eDelta Consulting, Inc. are very pleased with the product and support provided by Edison’s attic (Big Time). All problems from both a strategic (server migration) and tactical (connectivity) were addressed promptly without disruption. Thank very much to the team at Edison’s attic and particularly Maureen who have been extremely helpful.
 
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BIGTIME
christian@exemplaryperformance.com 
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[10/20/2006]  My company has been using BigTime for about a year now to capture time and expenses and manage the status of projects. This product is great. What truly makes this product an asset to our company is the great support staff at BigTime. Particularly, Jake and Maureen have continued to entertain my questions and have helped me to get the most out of this product.
 
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