Fishbowl Inventory by Fishbowl Inventory

Fishbowl
bhuffman@landjfire.com 
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[07/14/2008]  Fishbowl has been a great product for our company. It handles all of our inventory needs. It integrates with QuickBooks for all of our accounting. The support staff is great and will help you solve any problems that arise. The software supports multiple locations and class tracking. The reports available will give you any information you could need. It is a great program.
 
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Very happy to be a part of the FishBowl Family.
Robert F. 
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[06/18/2008]  We went live with Fishbowl on April 8th 2008. Since then I have had numerous questions. Your support staff has done an excellent job of supporting our company especially Adam in Training - who has always been there for us to train with Go To Meeting. But today I had one of your technical support staff answer my call for help. I was trying to integrate UPS World Ship into FishBowl. Lucas Miller I feel went above and beyond to help me. The call was not a quick call and Lucas never made me feel rushed and conveyed through his actions and words that he really cared about my situation.

With his determination and diligence, we have finally been able to get UPS and FishBowl to communicate. Thanks to Lucas and the entire FishBowl training and technical support staff. Sincerely,
Robert F.
Clearwater, Florida
 
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Fishbowl Review
MEE 
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[06/06/2008]  We enjoy Fishbowl! The software is easy to use and their tech support is wonderful! I especially like the Monitor module which tracks inventory on hand and alerts me when inventory is too low. Our only complaint is that monetary information is available to all users. We are hoping that future revisions will have field level security so that costs are not visible to all.
 
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Inventory Control
inventory.control@yahoo.com 
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[06/05/2008]  Spent more time trying to solve update problems with IT than being able to work with the software. I cant believe the problems we had when we would try to update. Features that did work before stopped working after the update. I would get answers that would be fixed in 3-4 weeks. I did not like that because we would get used to the reports and features and then bam update breaks them. We have to start all over with our reports or find new ones to use that were not the same.
 
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Fishbowl Inventory
CMI 
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[05/17/2008]  Despite the initial hesitation on getting Fishbowl Inventory software for my company, I have to say that I’ve been very impressed by this product. It is the great product for the size of company that I am running and very easy to work with. The best part is that it is compatible with QuickBooks. Also, the staff is very knowledgeable and friendly. We had a few problems with the older version but as you guys upgrade the software, it only gets better. We are very happy.
 
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Counter Sales
everow@industrialsupplyco.net 
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[05/13/2008]  I have worked with many different inventory systems in the past and since my introduction to Fishbowl I have been extremely pleased with the ease of learning the system as well as the speed of Technical Support in responding to questions. I find the software to be very easy to navigate and appreciate the ability to open numerous tabs that allow for exceptionally easy comparing and confirming information between modules.
 
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Accounting Manager
susangray17@gmail.com 
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[05/09/2008]  This software has a lot of problems and accounting inaccuracies. Tech support is helpful if you don't need them right away and if you are able to get them on the phone. When the last update was released our system crashed and it was days before they could help us. We continue to experience a lot of problems without a solution.
 
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Poor Support and Frequent Problems
Betty 
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[04/21/2008]  We've been using Fishbowl Inventory for over a year now so I feel qualified to give a long term opinion on the software. There are several ongoing issues:

1. Documentation is VERY lacking. For example, when we needed to update the program in a major way, from one version to another that required changing accounting methods from Average to FIFO, there was NO documentation AT ALL! We were given the general idea via chat and phone: just export from the old version, install the new one and import to the new version. If only it were that easy! That's just one example of the lack of documentation. I was told over a year ago they'd finally hired someone to write for them full time - but have yet to see ANY new documentation during that time.

2. Updates to the program break the program itself. A recent example we were having is that Cost of Goods Sold stopped exporting to QuickBooks. We were asked to update to the most recent version to fix this issue. While this was not the fix for that issue, that's always the first thing we are asked about if we have any problems with the program. Help is generally discouraged until we update. However, we shy away from updating because of reports from other users that show how many NEW problems are created. But because of the COGS issue, we upgraded. As a result - we are no longer able to print price tags from the program. Yep! They accidentally broke that feature. So - such a critical thing you'd think they'd fix quickly? Right? Nope. Just wait a few months for the new update to come out. (And what other feature will that update break we wonder?)

Just how is it good customer service to break a vital part of the program and then tell your customers it won't work until the next update and since they just did an update, that won't be for at least another month and a half!?!

These are just 2 examples of the ongoing frustration we have with this software but we are so far in money-wise, we have to stick with it.
 
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Great customer service
prestonofc@yahoo.com 
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[04/08/2008]  I want to thank the guys that helped me get set up. I have two QuickBooks and wanted to have Fishbowl on just one. Luke and Joshua were so helpful and patient with me, that I wanted to give them a good word on their behalf. If I remember their #s were 18 and 24. There was absolutely no way I could have done what I needed to without there help. I highly recommend both of these people for the customer service they gave me!!
 
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Fishbowl Inventory
todd@mccluretables.com 
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[03/21/2008]  I find fishbowl was very easy to use if you are familiar with programs of this nature. You always have a slight learning curve with a new system but I can say I have never used any training. I did not need any support either but I used my support issues to get some help with custom reports. They changed a few things on some reports for my personalization needs and it works great. Thanks Anthony P Mann for his help I would highly recommend this product. - Todd McClure
 
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Anthony at Fishbowl
JC 
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[03/12/2008]  Our company needed a modified Fishbowl report that gave us more precise information. Anthony helped me with a custom report and was invaluable during the few hours it took to complete it to our needs. He walked through each step with me and made valuable suggestions and updates for me in quick order. Rare is service better than this! I've been quite impressed with all members of the Fishbowl team, and Anthony clearly not only fits the team well, but stands out as an example of positive, excellent service. Great job and thank you for your help!
 
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FISHBOWL INVENTORY...If you are looking only for the BEST!
phillip.kreymer@bt-enterprise.com 
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[02/12/2008]  Fishbowl Inventory is quite an amazing inventory system. The user has so many options to choose to apply for their company needs. Fishbowl is extremely detailed on the product reports, sales reports, product images, your own part number along with as many reference part numbers as you need etc. If you have a customer who needs your company product catalog the Fishbowl Inventory system enables you to produce your catalog in a PDF format in seconds. But, most of all their customer service reps are great at what they do! Anthony Mann for example~ This young man has the expertise that any company would love to have as a member of their team. He has helped me get my company running basically off the floor with Fishbowl. He is great with designing custom catalogs and takes the time to truly help with customer needs. Fishbowl is truly a great product to help run a company. The format, the look of the system and how easy it is to use is simply very desirable and obtainable through Fishbowl Inventory.
 
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Easier and faster
SpineVision 
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[01/21/2008]  We switched from a complicated and cumbersome (and very expensive) ERP system to QuickBooks Enterprise and Fishbowl and they not only meet our needs but we are able to run our business much quicker and more efficiently. When we switched we were having major inventory issues and our system was an impediment to growth. Being in medical devices we needed a system that allowed for point-to-point tracking, but also would be easy enough to not cause a bottleneck in one department. Fishbowl is far and away a better product than what we were using previously.
 
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Not for Batch Food Manufacturing
glenn@bumblebar.com 
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[01/04/2008]  For batch food processors who export and store the finished product in multiple ways (display box, shipper, etc.), Fishbowl IS NOT FOR YOU! For each flavor we produce, Fishbowl requires at least 15 minutes of data entry. This means that to execute this system, not only does the inventory control manager need to have a high level of IT skill, but must also spend a very significant amount of time on data entry. For every production run we have to create between 7 to 14 work orders. I have spent over 30 hours on set-up and fully understand its limitations. Set-up takes so long, that the 30 day free trial is not long enough to evaluate.
 
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A Life Saver!
Lindsey 
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[01/02/2008]  First off, even if you are not computer savvy, the tech support at Fishbowl is absolutely amazing. They are patient and willing to guide you step-by-step in setting up your system. The program itself is very user friendly. Fishbowl has allowed us to track, locate and monitor our inventory immediately. What would normally take hours to do by hand, takes minutes in Fishbowl. I am able to easily track what purchases I have made, run reports on my inventory and even track customer transactions with ease. Having fishbowl is not only advantageous internally, but on the customer side as well. I can generate multiple professional quotes for customers, check if what they need is in stock, all while creating an invaluable database for our records. It is worth every penny and more. I would have been lost in paperwork, if it was not for Fishbowl.
 
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Fishbowl Inventory
Barb 
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[10/18/2007]  It is with genuine enthusiasm that I relay my opinion on the Fishbowl Inventory Program. The technical support I have received is second to none. Prompt, Courteous, Friendly & Highly Informative. The product itself is highly efficient and easy to navigate. We deal with several warehouses in the US and feel the entire package is a gem!!!
 
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Office Manager
Kathy 
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[10/18/2007]  Fishbowl is the perfect product to integrate with QuickBooks to solve inventory tracking issues and to smooth out the purchasing-sales-shipping chain of events in any business. It is cost-efficient, user-friendly, simple, yet thorough. The user manual and technical support is absolutely outstanding. I would definitely recommend it.
 
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Fishbowl
kac 
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[10/18/2007]  A very cost effective inventory solution that is frequently updated based on suggestions from users. Information is stored in a SQL database that is available for custom report writing. Technical support is excellent. Only drawback is that it is awkward to use the product if most production is outsourced. That may be addressed in future releases.
 
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Fishbowl is great
max 
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[10/16/2007]  If you want to use QuickBooks for accounting, Fishbowl is the only solution to consider for inventory. It is simple to use and the support team is very helpful. We have used it from the beginning and we are impressed at how far the software has come in a few short years. Fishbowl and QuickBooks are a great pair.
 
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Does not Seamlessly Integrate with QuickBooks
dorene@seatsandchairs.com 
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[10/03/2007]  My major complaint with FishBowl is that it does NOT export accurate information. My accounts reports and PNL's have not been accurate since I purchased FishBowl. QuickBooks has continually provided me with up to the minute accurate accounts reports since 1995 for budgeting, planning, growing the company, etc... up until I purchased FishBowl that is. FishBowl program is easy enough to use and tech support is pretty good. I do think they need more staff. I wish I had purchased QuickBooks with multi-user instead of FishBowl.
 
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Logistics Manager
cvelez@medicrea.com 
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[09/26/2007]  CUSTOMER SUPPORT STAFF:

I would first like to begin my review with “KUDOS” to the customer support staff for their outstanding performance in assisting me with all my questions and concerns related to Fishbowl. The staff does take the time to actually listen to one’s concerns and show that “I’M HERE TO ASSIST YOU WITH ALL YOUR QUESTIONS AND NEEDS”…

FISHBOWL:

I’ve been doing logistics for approximately twenty years now and I have to frankly admit I have not found a more “user friendly” software program than Fishbowl!!! I jumped right into it, if you will and with questions of course, but managed to understand the process and or steps…When I did find myself stuck, I immediately would make “THE CALL” to customer support and with their assistance, PROBLEM SOLVED…

It’s only been several months now that I’ve been working with Fishbowl and from what I’ve seen so far this software indeed works well with my work flow and needs! I will be more than happy to take some time in the near future for another review.

Thanks,
Candido
 
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Fishbowl
smackay@nowadvisors.com 
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[09/24/2007]  I have extensive experience with Great Plains and Fishbowl and find that Fishbowl handles 95% of everything that Great Plains does when it comes to inventory, for a fraction of the pricing. Fishbowl is friendly to the end user in its layout, and simplifies the accounting aspects. When installing the program I would suggest a little front end professional help to get the install done correctly. It is not that the install is difficult but some front end experience will set you of on the best foot. The secret to a good install of software is to understand the software and the company before the installation so the process, procedures and data are set up correctly in the beginning. I can not say enough on how smooth the data transfer between QuickBooks and Fishbowl is. The response time with new relevant updates and been great. Fishbowl has truly given QuickBooks the inventory prowess that a companies need to function with out spending a $100,000.00 on a big package. Fishbowl truly delivers everything that they promise. The support staff is great and knows the software. They are responsive to the outside world request constantly improving the software with new features and updates. They have truly earned their gold seal from Intuit.
 
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Office manager
Debbie 
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[09/18/2007]  FishBowl and the staff have made tracking our inventory, purchasing and other tasks a lot easier. The transition was very smooth and the staff extremely helpful. They continue to support us and be there when needed. The program itself runs smoothly, with minimal issues. It is operator friendly and easy to move around.
 
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Accountant QuickBooks Advisor
David Bray 
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[09/14/2007]  We have reviewed this company's software. We were very impressed with the features & functions. This is an excellent solution for small to mid sized distribution and manufacturing companies who need a robust inventory system. This company is US based and all support is done from the US. This company's support is willing to custom fit the software for each individual company's need.
 
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Great Product, Patience Required
Christo@FlightDisplay.com 
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[08/23/2007]  Fishbowl Inventory is a great(!) product, if you have a good amount of patience!

It is extremely powerful in what it can do, very flexible,