ABCs of Service Management combines the most advanced service management software solution to companies in the service management business via its integration to QuickBooks. This innovative product offers businesses the advantage of managing your customers, technicians, vehicles, assets, help desk and periodic maintenance all without having to change your financial software. With its direct interface to your QuickBooks customer list, accounts are maintained and updated without the need for separate customer databases.
New features include: advanced "hour by hour" technician scheduling, email service tickets & reports, generate reports by technician, maintenance contract management, track serial numbers for your customer's equipment and so much more.
ABCs of Service Management has been designed with the expansive service industries needs in mind. Some of the industries we cater to are: Plumbing & Electrical Contractors; Pool & Spa Services; Pest Control, Security; Air-conditioning & Heating Contractors; Telephone and Communications; Computer and Networking; Satellite & Landscaping Companies; Appliance & Copy repair, just to name a few.
ABCs of Service Management's user-friendly interface, familiar to anyone who uses QuickBooks, will navigate you from account info to a service order to an invoice; track your assets; maintain your “whiteboard” or current technician status (dispatch control); track multiple technician rates; stay in touch with your customers; schedule periodic maintenance and make sure the oil in the truck gets changed on time.
ABCs of Service Management tracks routine maintenance requirements of your customers through the Periodic Maintenance feature. Easily manage your regular maintenance calls by scheduling or presetting them to regular intervals or days of the week.
Help Desk, a costly option with other programs, is built into ABCs of Service Management as a standard feature. Service Management maintains a user-friendly, intuitive knowledge base that grows with every service call. This feature alone will help give your employees an “edge up” on your competition and will allow access to the wealth of knowledge that is invested in your technicians.
Using the powerful, industry-standard Reports engine for its reports, ABCs of Service Management gives you a robust reporting solution that allows you to customize and solve even the most complex reporting needs. The best part about Service Management's reporting feature is that you can change, customize and modify your reports to meet all of your needs.
High 5 Software has over 18 years of experience in the service management industry. We know what a service company needs to meet its goals, and we offer this software as a service management solution for companies using QuickBooks to manage their business with all the features the competitive service management industry needs.